Renewals Inside Sales Representative

Summary

Join SonicWall's Installed Base team in Germany and drive Security Solution sales through channel partners to existing customers. Responsibilities include lifecycle management, subscription attachment, solution cross-selling, forecasting, data analysis, developing and executing sales plays, and collaborating across teams. You will serve as the primary point of contact for sales inquiries, conduct outbound communications with customers and partners, provide consultative solutions, leverage product data to increase subscribers, strengthen customer relationships, and develop sales pipelines. The role also involves proactive escalation resolution, opportunity and account management, contributing to sales performance improvement, and maintaining project documentation. This position requires excellent communication skills in English and German, self-motivation, adaptability, and proficiency in Microsoft Excel. Some travel may be required.

Requirements

• Excellent written and verbal communication skills
• Proficiency in English and German is required
• Self-motivated with a proven ability to take initiative and drive projects to completion
• Quick to learn and adapt to new tools and technologies
• Proficient in Microsoft Excel

Responsibilities

• Serve as the primary point of contact for all Installed Base sales inquiries, including training and enablement on LifeCycle 360° Installed Base Management tools
• Conduct outbound communications (phone and email) with existing customers and channel partners to support renewals and Installed Base initiatives (Renew, Cultivate, Refresh, Retain)
• Provide consultative business solutions aligned with customer needs and SonicWall’s objectives, including live web-based solution presentations
• Leverage product subscription data and reporting to increase the number of active subscribers within the Installed Base
• Strengthen customer relationships by demonstrating deep knowledge of SonicWall products, services, and technology, while utilizing cross-functional resources to deliver results
• Development and growth of Pipeline through communication of Promotional Offerings
• Uphold team values that promote Customer Success
• Proactively resolve escalations to ensure positive customer outcomes
• Sales Pipeline, Opportunity and Account Management leading to smooth information flow to regional sales teams and leadership
• Contribute to improving sales behavior and performance across teams
• Maintain documentation for all projects and initiatives involving Installed Base growth

Preferred Qualifications

• Strong communication skills with the ability to translate complex data and analysis into clear, actionable business strategies to support effective decision-making
• Skilled in active listening and capable of extracting key insights from interactions with colleagues, partners, and customers
• Critical thinking abilities to interpret Installed Base strategies and deliver consultative, value-driven analysis
• Demonstrated success in meeting tight deadlines, managing multiple tasks, and prioritizing effectively in fast-paced environments
• Previous experience in a sales-driven setting
• Proven ability to juggle competing priorities while consistently driving initiatives to completion
• Excellent analytical and problem-solving capabilities
• Highly effective at cross-functional collaboration and teamwork
• Familiarity with Salesforce.com or similar CRM systems
• Some travel required <5%