Renewal Manager

Summary

Join insightsoftware as a Renewal Manager and partner with customers and internal teams to ensure a smooth renewal process for our products and services. You will create and negotiate favorable renewal terms, manage forecasts, process orders, and maintain accurate account information. This remote role requires strong organizational skills, experience in renewals or account management within the software industry, and a customer-focused approach. The ideal candidate will thrive in a fast-paced environment and possess excellent communication and negotiation skills. This is a critical role impacting our Customer Success efforts, offering a significant opportunity for career growth.

Requirements

• 1+ years’ experience in Renewals Management or Account Management in the software industry
• Knowledge of CRM systems, preferably Salesforce.com
• Knowledge and experience reviewing and comprehending contract terms, preferably in software
• Ability to work in a fast-paced environment
• Ability to work cross-functionally with other departments and team members
• Comfortable in a highly autonomous role with strong organizational skills

Responsibilities

• Proactively work with our customers to renew their software maintenance agreements and subscriptions
• Create renewal offers/quotes based on contract information, customer usage, and company direction
• Deliver renewal offers/quotes on time to appropriate customer contacts
• Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
• Negotiate contract terms and pricing with guidance from relevant internal departments and management
• Process renewal orders
• Maintain and update account information in CRM
• Update customer health information when applicable based on negotiation and discussions with the customer
• Refer potential opportunities for expansion to our Sales team
• Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
• Gain a basic knowledge of insightsoftware solutions to better communicate value with customers

Preferred Qualifications

Knowledge of CPQ, SalesLoft, NetSuite, and other related tools

Benefits

Remote role