Renewal Manager

Summary

Join Salsify, a leading commerce infrastructure company, as a Renewal Manager! You will drive customer retention and growth for a portfolio of mid-market customers. This role involves managing all aspects of the contract renewal process, from pricing and negotiation to contract creation. You will collaborate with the Customer Success team to mitigate risk and identify upsell opportunities. Proactive churn risk identification and participation in cross-functional mitigation strategies are key responsibilities. Salsify offers competitive compensation, benefits, and a positive work environment.

Requirements

• 1-2 years of experience in a Sales, Operations, Customer Success, or Account Management role
• Consistent achievement of retention and upsell targets
• Experience building credibility, trust, and rapport with stakeholders at all levels, both within and outside of the organization
• A business focused mindset with strong commercial capabilities
• Excellent communication, strong project management and organization skills
• Flexible schedule to accommodate US-based customer hours
• English language skills

Responsibilities

• Execute on all phases of the renewal process
• Create pricing proposals
• Negotiate contracts
• Create contracts
• Identify customer requirements, uncover roadblocks, and execute renewal strategies to retain customers and increase ARR
• Identify opportunities for upsell that may be tied to the renewal or originate from inbound customer inquiries mid-contract term
• Proactively identify churn risk by analyzing adoption and health metrics in partnership with the Customer Success Managers
• Actively participate in the development and execution of cross-functional churn risk mitigation strategies

Preferred Qualifications

Salesforce experience

Benefits

• Health & medical benefits
• Paid Time Off (PTO)
• Equity in the form of stock options
• Competitive base salary (€32.300 — €38.000 EUR)
• Potential commission plan or bonus incentive