Renewals Manager

Summary

Join BigID, a leading data security and privacy tech startup, as a Renewals Manager covering North America. You will manage the subscription renewal process, ensuring customer retention and identifying upsell opportunities. This role requires strong customer relationship skills, analytical abilities, and experience in SaaS or software. You will collaborate with various teams to deliver exceptional customer experiences and meet key performance metrics. BigID offers a competitive salary, benefits, and a remote-first work environment. We are a fast-paced, rewarding company that values innovation, diversity, integrity, and collaboration.

Requirements

• 3+ years in a renewals, account management, or customer success role, preferably in the SaaS or software industry
• Strong interpersonal and communication skills with a proven ability to build lasting customer relationships
• Ability to analyze data and metrics to make informed decisions and improve processes
• Familiarity with CRM systems (e.g., Salesforce) and subscription management tools
• Detail-oriented with excellent time management and prioritization abilities
• Bachelor’s degree in business, marketing, or a related field (or equivalent experience)

Responsibilities

• Manage the end-to-end renewal process for assigned accounts, ensuring a seamless and timely renewal experience
• Build strong relationships with customers, understand their needs, and assist in addressing any potential churn risks with account teams and CSMs
• Support identified opportunities to expand customer accounts through product upgrades, add-ons, or cross-sell initiatives
• Partner with Sales, Customer Success, and Product teams to ensure alignment on customer needs and renewal strategies
• Maintain accurate records of renewals, customer feedback, and interactions in [CRM system, e.g., Salesforce]
• Meet or exceed renewal rate and revenue targets, contributing to overall company growth
• Assist in handling customer inquiries and resolve issues that may impact renewals, acting as a trusted advisor

Preferred Qualifications

Experience in upselling, cross-selling, or negotiating contracts

Benefits

• Work from home with a global remote-first community
• Flexible PTO and Quarterly Volunteer Days
• Equity Participation
• 100% employer-covered medical, dental, and vision options available to you
• Additional insurance benefits like pet insurance and legal assistance
• Learning & Development Opportunities
• Fidelity Employer Sponsored 401K
• Paid Parental Leave