Renewals Manager

Summary

Join AfterShip, a Great Place to Work Certified company, as a Renewals Manager and build strategic relationships with various teams to minimize customer attrition, accurately forecast risk, and drive customer success. You will own the end-to-end renewal process, provide accurate forecasts, leverage data analysis for early risk identification, mentor the team on commercial negotiations, and collaborate with cross-functional teams to streamline renewals. This remote-first/hybrid-flexible position requires 3-5+ years of experience in a relevant field and strong communication, analytical, and negotiation skills. AfterShip offers competitive compensation, remote work flexibility, healthcare coverage, retirement plans, and professional development opportunities.

Requirements

• 3 - 5+ years with demonstrated success in Sales, Renewals, Operations or Account Management
• Excellent communication skills and the ability to transform customer conversations into business-driving relationships
• Demonstrated ability to work at a detailed level with multiple cross-functional internal collaborators as well as the customer to build a case and drive consensus
• Advanced knowledge of churn reduction tactics and experience implementing them to save accounts from churning
• Strong analytical and goal-oriented mindset with demonstrated problem-solving skills
• High emotional intelligence and empathy
• Excellent negotiation skills

Responsibilities

• Own the end-to-end renewal process for renewals, ensuring on-time renewals and maximizing opportunities for revenue growth during the renewal process
• Provide accurate 90-day rolling forecasts for your assigned renewal portfolio through accurate maintenance of renewal opportunities
• Leverage existing processes and reporting as well as performing detailed forensic analysis (usage and contract) for early identification of potential attrition
• Be the expert and provide mentorship to the extended team on commercial negotiations and efficient resolutions of complex renewal opportunities
• Work closely with Sales, Customer Success, Product, Finance, Pricing, Legal, and the Operations team to streamline the renewal process including notifications and approvals
• Responsible for creation of replacement contracts and detailed quotes with approvals
• Provide renewals management with regular status updates on renewal attainment, forecasted churn, and specific escalation cases as needed

Benefits

• Competitive compensation
• Remote-first/hybrid-flexible work setups
• Healthcare coverage offered from day 1
• Retirement Plans including company match
• Annual learning & wellness benefit
• Monthly book perk
• Career progression & professional development
• In-office lunch and commuter benefits for those located in our hub locations