Renewals Manager

Summary

Join Braze's Renewals Team as a Renewal Manager and play a crucial role in managing the company's book of business, ensuring customer satisfaction and retention. You will oversee the end-to-end renewal process, drive operational efficiency, maintain data integrity, and collaborate with various teams to support revenue retention. Your responsibilities will include leading the internal renewals process, managing key timelines, preparing pricing proposals, owning the internal quoting and Order Form process, identifying risks and growth opportunities across accounts, building and maintaining reports to track key metrics, leading regular regional forecast calls, owning churn reporting, and supporting Sales with process guidance and CRM data accuracy.

Requirements

• An individual with a background in Sales, Operations or Customer Success
• You are very organised and detail orientated, with strong accountability
• You have strong analytical skills and are commercially aware
• You are someone who can build strong interpersonal relationships and has the confidence to coordinate internal stakeholders
• A desire to learn and develop skills focused on the core objectives above
• Experience working with Salesforce CRM

Responsibilities

• Renewal Project Management: Lead the internal renewals process by building account strategies, managing key timelines, and preparing pricing proposals to drive successful contract execution
• Operational Excellence: Own the internal quoting and Order Form process, ensuring agreements are structured correctly, signed on time, and accurately reflected in internal systems
• Cross-functional Collaboration: Work closely with Sales, Customer Success, and other internal teams to identify risks and growth opportunities across accounts, supporting a seamless renewal process
• Data & Reporting: Build and maintain reports to track key metrics such as renewal revenue, bookings, retention rates, and overall customer health, leveraging data to identify trends and support decision-making
• Forecasting & Insights: Lead regular regional forecast calls, providing visibility into key renewals, potential risks, and growth opportunities while advising on forecasting best practices
• Churn & Retention Analysis: Own churn reporting for your region, analyzing contraction and growth trends within the book of business and effectively communicating insights to cross-functional stakeholders
• Process & CRM Improvements: Support Sales with process guidance, complex deal structures, and CRM data accuracy, proactively driving system enhancements and best practices

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®