Renewals Manager

Summary

Join Kojo, a rapidly growing construction technology company, as a Renewals Manager and contribute to their mission of transforming the construction industry. This role focuses on maximizing revenue from existing customers by ensuring their satisfaction, utilizing all relevant products and features, and successfully renewing their annual contracts. You will be responsible for scheduling and conducting annual business reviews, negotiating renewal options, managing a portfolio of 120-150 accounts, and providing product feedback internally while introducing new features to customers externally. This role requires strong sales acumen, customer dedication, and a passion for problem-solving, making it a highly visible and impactful position within the Customer Success team.

Requirements

• 3+ years of full-cycle sales or account management experience in SaaS, with a strong track record of quota attainment and customer ownership
• Professional experience utilizing Salesforce, Slack, Zoom, Jira, DocuSign, and Google Suite
• Successful track record of building and conducting trainings and product demos for a varied audience from daily product users to C-level/business owners
• Proven commercial excellence in a closing role, contributing to strong renewal and expansion performance
• Experience managing customers with a CRM
• Track record of successful internal collaboration in a remote/async work environment, including excellent written skills and ability to synthesize information to a cross-functional audience
• A bias towards process improvement
• Project management skills and holding others accountable
• Customer Obsession: You care deeply about our customers and go the extra mile to delight them
• Innovation: You seek to understand the truth behind problems and find solutions to them
• Impact: You prioritize rigorously and are both fast-paced and detail oriented

Responsibilities

• Scheduling, planning, and conducting successful Annual Business Reviews
• Negotiating renewal options including package upgrades and owning contract execution
• Managing 30+ active renewals at any given time
• Providing product feedback internally and introducing new features to customers externally
• Pro-actively managing at-risk customers who demonstrate low usage in their purchased products, developing engagement plans to re-engage the customer’s adoption to secure renewal
• Managing a $1M+ book of business consisting of 120-150 accounts, the Renewals Manager will need to create a forward-thinking, strategic plan to prioritize engagement, daily activities and where to focus efforts
• Expressing customer needs to Product in a way that maintains customer’s perspective while understanding the broader Kojo product roadmap
• Conveying Kojo’s value in a meaningful way to customer decision makers and regular users alike

Preferred Qualifications

• Familiarity and passion for construction industry preferred
• Familiarity with using Outreach is a plus

Benefits

• This role is entirely remote for Canadian-based candidates and requires infrequent/occasional travel
• Your salary will be dependent upon many factors, including your experience level, skillset, market dynamics and balancing internal equity relative to other Kojo employees
• The compensation and benefits information that we provide is based on Kojo’s good-faith estimate as of the date of the job posting and may be modified in the future
• This position is also eligible for a new hire equity grant and all US-based full time employees are eligible for our full suite of perks and benefits
• For more information about our perks and benefits, check out https://www.usekojo.com/careers
• Kojo’s team members work from home 100% of the time across North and South America
• If applicable, we’ll identify the travel and/or location-specific requirements of a position in the text above
• Otherwise, team members can expect to work business hours congruent with their local time zone and remotely