Renewal Manager

Summary

Join Wrike as a Renewals Manager and drive successful renewals for Enterprise and Commercial segments. Maximize customer retention, achieve timely renewal closures, and collaborate with cross-functional teams. Accurately forecast your book of business, serve as a renewals process expert, and solve complex business problems. Ensure customers are on the most up-to-date terms, prepare order forms and quotes, and maintain data quality in Salesforce. Create and improve processes to enhance efficiency and build positive relationships with peers and customers. This high-velocity role requires strong problem-solving, communication, and collaboration skills.

Requirements

• 2+ years of experience working in a Renewals, Customer Success or Account Management role. SaaS company strongly preferred
• Comfortable working independently, and with high‐volumes of overlapping activities
• Excellent problem-solving skills including ability to analyze account history and connect historical account activities
• Sound critical thinking skills and understanding of subscription based renewals including knowledge of subscription terms, account consolidation and proration
• Process oriented mindset, using documented procedures and identifying opportunities to improve efficiency
• Ability to organize, prioritize, complete activities, and meet deadlines on a daily basis
• A team player and great collaborator, able to build positive relationships with peers and others within Wrike
• Strong written and verbal communication skills, and the ability to communicate ideas, updates, or issues to peers and leaders

Responsibilities

• Manage assigned renewals book of business for a rolling 120 day period ensuring all renewals are closed on time
• Maximize customer retention rates on a monthly basis, driving price increases and multiyear renewals at the time of renewal
• Provide an accurate and updated forecast for your book of business each week
• Serve as a subject matter expert on our renewals processes and tools, and apply critical thinking to solve challenging business problems
• Collaborate with Account Managers and Customer Success Managers on complex renewal scenarios
• Work to ensure our customers are on the most up to date terms and conditions
• Prepare detailed order forms and quotes based on your expert knowledge of our products, pricing and terms
• Be able to explain the renewal process, timing, and expectations
• Maintain data quality of accounts and opportunities in Salesforce
• Create, update, or innovate new functional processes, playbooks and supporting materials to drive process efficiencies

Preferred Qualifications

• Fluency in English, and Spanish OR Portuguese is a big plus
• Experience using a wide range of business programs; direct experience with Salesforce, CPQ, Docusign, Salesloft are a plus

Benefits

• Paid Time Off programs for Vacation, Holidays, and Volunteering
• Medical, Dental, and Vision health insurance plans
• Life insurance plan
• Paid Parental Leave (18 weeks for mothers giving birth, 4 weeks for other parents)
• Employee Assistance Program