Renewals Manager

Summary

Join Degreed as a Renewals Manager and spearhead the global renewals strategy, driving revenue retention and expansion. This high-impact role involves building a critical function from the ground up, designing streamlined workflows, aligning cross-functional teams, and leading contract negotiations with enterprise clients. You will collaborate with Sales, Customer Success, Legal, Finance, and Operations teams to reduce churn and unlock growth. The position requires proven experience in B2B SaaS contract renewals, strong negotiation skills, and a deep understanding of commercial terms. You will forecast renewal revenue, identify risks, and report outcomes to leadership. This role offers the opportunity to shape Degreed's global renewals operating model and continuously improve processes.

Requirements

• Proven experience managing complex contract renewals in a B2B SaaS environment, particularly with enterprise clients and procurement teams
• Strong negotiation skills with the ability to navigate procurement processes and handle objections to drive favorable outcomes
• Deep understanding of commercial terms, pricing models, and contract structures to support gross and net revenue retention
• Ability to design and scale repeatable, efficient renewals processes that support global operations
• Strong cross-functional collaboration skills with experience working alongside Sales, Customer Success, Legal, and Finance teams
• Solid forecasting skills with the ability to provide accurate, data-driven insights on renewal risk, pipeline health, and revenue projections
• Willingness to operate across global time zones to support contract deadlines, executive escalations, and urgent negotiations
• Comfort working in ambiguity and building new processes from scratch in a fast-paced, growth-oriented environment

Responsibilities

• Own the end-to-end renewals process across Degreed’s global enterprise accounts, partnering with Customer Success and Sales to drive successful outcomes
• Design and implement scalable, efficient processes for renewals and upsells, aligning stakeholders and optimizing deal workflows
• Collaborate with Account Directors and Customer Success Managers to define renewal strategies that align with customer success and retention goals
• Lead commercial negotiations with customer procurement teams, working closely with Legal, Finance, and Sales Operations
• Forecast renewal revenue with accuracy, tracking pipeline health, identifying risks, and reporting outcomes to leadership
• Serve as a key escalation point for complex, high-value renewals, aligning internal teams and guiding negotiations
• Define and evolve Degreed’s global renewals operating model, including process standards, ownership, and team collaboration
• Continuously identify and implement process improvements to enhance speed, efficiency, and consistency across renewals
• Support renewal activities across time zones as needed to meet critical deadlines and contract milestones

Benefits

• The total pay range for this role is $125,000 OTE (On-Target Earnings), which includes both base salary and performance-based incentives
• We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success
• Degreed offers flexible work arrangements tailored to each role