Renewals Manager

Wiz Logo

Wiz

πŸ“Remote - United Kingdom

Summary

Join Wiz, a rapidly growing cloud security company, as a Renewal Manager and play a key role in customer retention and expansion. You will handle the quote-to-close process for renewals, achieve revenue goals, partner with Customer Success, maintain accurate renewal forecasts, manage multiple customer renewals concurrently, escalate customer concerns, identify at-risk clients, build relationships with partners, collaborate cross-functionally, and recommend process improvements. This role supports German customers, requiring fluency in German and English, and offers a remote working model based in London. The ideal candidate possesses strong business and sales acumen, a customer-first approach, and a proven track record of exceeding renewal quotas. You will be part of a team that protects the infrastructure of hundreds of customers, including many Fortune 100 companies.

Requirements

  • 2-5 related cybersecurity and renewals experience
  • Ability to work independently and as part of a team
  • High collaborative with ability to succeed in an entrepreneurial environment
  • Proven track record of success and over-achievement of renewal quota in previous positions
  • Deep understanding of SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility
  • Experience in SaaS revenue organization: Sales, CSM, or prior renewals team experience
  • Familiarity with systems: Salesforce, CPQ, IronClad, ChurnZero
  • Confidence and ability to navigate customer and partner renewal processes per Wiz rules of engagement

Responsibilities

  • Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due date
  • Achieve or exceed quarterly revenue goals, tied to retention, growth and term extension of existing customer contracts
  • Partner with Customer Success to assess customer health and drive the appropriate renewal solution
  • Maintain and report an accurate forecast of renewals within assigned book
  • Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale
  • Escalate whenever appropriate to help resolve customer concerns
  • Identify β€œat-risk” renewal clients before renewal date and escalate to appropriate team members, mitigate contraction and churn within all deals
  • Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities
  • Collaborate cross functionally with Legal and Deals Desk as applicable
  • Recommend and contribute to process improvements

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