Renewals Manager

Summary

Join Planful as a Renewals Manager and manage the company’s customer retention initiatives. You will be responsible for creating and maintaining healthy customer relationships and leading the commercial aspect of the renewal process. Collaborate with Sales to identify risks and ensure timely renewals, analyze usage patterns and customer health metrics to preempt churn risks, and engage proactively with customers ahead of renewal dates. Maintain accurate renewal forecasts using tools like Salesforce and Clari, and consistently exceed quarterly and annual retention goals. This role is an integral part of Planful’s Customer team and requires close collaboration with Account Managers, Customer Success team, and senior leadership.

Requirements

• 1+ years successful track record of sales or customer success in the enterprise software or software-as-a-service market
• Track record of meeting/exceeding targets
• Excellent interpersonal skills and empathy for customers
• Ability to thrive in a cross-functional environment while juggling multiple responsibilities
• High level of intellectual curiosity -- you see opportunity and growth in learning more about what you do and how it impacts others
• Results-oriented sales professional
• Ability to learn quickly and to adapt easily to change

Responsibilities

• Manage the entirety of renewals process, including negotiation and ownership of commercial contracts
• Collaborate with Sales to identify risks and ensure timely renewals
• Analyze usage patterns and customer health metrics to preempt churn risks
• Engage proactively with customers ahead of renewal dates to assess satisfaction, resolve issues, and identify opportunities for growth
• Maintain accurate renewal forecasts using tools like Salesforce and Clari
• Consistently exceed quarterly and annual retention goals

Preferred Qualifications

Domain knowledge of Finance/FP&A space is a plus

Benefits

• 2 volunteer days per year, Birthday PTO, and quarterly company Wellness Days
• 3 months supply of diapers and meal deliveries for the first month of your Maternity/Paternity leave
• Annual Planful Palooza, our in-person, company-wide culture kickoff held in cities like San Diego, Denver, Austin, and most recently Palm Beach
• Team-specific off-sites in cities like New York, Sonoma, or our brand new HQ based in downtown San Francisco
• Office hubs in San Francisco, Toronto, and London. We also offer benefits such as home office setup, and monthly wifi and cell phone reimbursements for all employees, in-office or remote
• Company-wide Mentorship program with Executive sponsorship of CFO and Manager-specific monthly training programs
• Employee Resource Groups such as Women of Planful, LatinX at Planful, Parents of Planful, and many more. We encourage our teammates to bring their authentic selves to the team, and have full support in creating new ERGs & communities along the way