Renewals Representative

Summary

Join LastPass as a Renewals Representative and play a key role in managing and advancing renewal opportunities. You will oversee the entire renewal cycle for existing customers, identify growth opportunities, and collaborate with various teams. This role requires proven experience, excellent communication skills (English and French fluency), and a demonstrated ability to build customer relationships and lead the renewals process. LastPass offers a remote-first culture, competitive compensation, flexible PTO, generous parental leave, comprehensive health coverage, and various other benefits to support employee well-being and professional development.

Requirements

• Proven experience in a similar role
• Excellent communication skills, both written and spoken, including fluency in English and French
• Demonstrated success in building customer relationships and effectively owning, driving, and leading the renewals process
• Strong relationship-building and renewal engagement skills, self-motivated, with a passion for success and growth as we expand

Responsibilities

• Own, drive, and lead the renewals process in collaboration with the Customer Success team to preserve and enhance customer contracts and relationships
• Actively engage with key decision-makers to identify customer requirements and uncover roadblocks, ensuring on-time commitments
• Negotiate and execute renewal contracts (in partnership with legal) that align with customer goals
• Maintain and report an accurate, rolling 90-day forecast of renewals within your territory
• Discover and identify upsell and cross-sell opportunities during contract renewal to maximize customer growth
• Develop and implement a playbook for renewal engagement, optimizing revenue retention

Preferred Qualifications

• Leadership experience
• Salesforce experience

Benefits

• Remote-first culture
• Competitive compensation
• Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days
• Generous parental leave
• Comprehensive health coverage, including dependents
• Home office setup support
• LastPass Families free account for up to 5 members
• Continuous learning and development opportunities, including an annual learning stipend to invest in your growth
• Peer-to-peer recognition through Motivosity
• Employee Assistance Program for well-being support
• Remote work stipend to support your home office needs
• Short-Term or Remote-Centric Work Arrangements for added flexibility