Renewal Specialist

Summary

Join Samsara's Customer Success team as a Renewal Customer Success Manager and own the renewal customer experience for the AE1 customer base (<$30K ARR). You will build out processes, conduct A/B tests, de-escalate customers, proactively reach out to and negotiate with at-risk customers, and report progress to senior leadership. This role requires strong business acumen, a passion for scaling organizations and streamlining operations, and an eagerness to constantly deliver data-driven improvements. You will work closely with top-tier executives and gain valuable hands-on operational experience and customer-facing presence. This remote position is open to candidates residing in Canada and offers the opportunity to impact industries that run our world, build genuine customer relationships, and be part of a high-performance team.

Requirements

• 2+ years of experience in sales, account management, sales operations, or other customer-facing positions
• High level of interest in the IoT space
• Excitement around growing a sales career
• Motivated to be in a goal-oriented, quota-carrying role
• Comfortable in a dynamic, customer-facing environment
• Strong organizational skills and business judgment with the ability to handle projects end-to-end
• Bachelor’s degree from a 4-year institution

Responsibilities

• Work cross-functionally to accommodate client needs for renewal
• Own the auto-renewal component of Samsara’s customer journey
• Organize, prioritize, and improve auto-renewal processes to maximize revenue and a positive customer experience
• Communicate patterns and guide process improvement projects with Renewal Leadership
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more