Research Operations Lead

Summary

Join Booksy's global team and contribute to a positive impact on people's lives. You will be responsible for the smooth operation of customer research, managing research infrastructure, supporting non-researchers, and ensuring participant well-being. Legal compliance, privacy, and ethical research standards are crucial. You will also lead knowledge management efforts to ensure research accessibility and organization. This is a fully remote position. Benefits include private medical care (location-dependent) and access to wellbeing tools.

Responsibilities

• Manage our research infrastructure, ensuring we have the best tools and services in place, and enabling access, training and guardrails for their use
• Directly support non-researchers with appropriate guidelines and protocols
• Support participant recruitment and incentives, and ensure that we give our research participants a best-in-class experience
• Work with our legal team to ensure the highest standards of legal compliance, privacy, and ethics in research
• Lead our knowledge management effort, to ensure that research and insights are consistently accessible, useful and well-organised
• You will be accountable for the smooth and effective operation of all customer research at Booksy

Benefits

• Private medical care - terms depends on location
• Access to wellbeing tools (Worksmile and Officevibe)