JayWay Travel is hiring a
Reservation Agent in Romania

Summary

JayWay Travel is a well-established travel company looking for English-speaking candidates with organizational skills and a genuine passion for travel to fill the Reservation Agent role. The candidate will be responsible for handling reservations, overseeing payments, and communicating with partners. Preferred requirements include high-level spoken and written English, excellent organization skills, and flexible availability. Benefits include competitive pay, potential transition to a commission-based sales role, fully remote work, company MacBook, travel opportunities, training in Europe, and performance bonuses.

Requirements

• High-level spoken and written English
• Excellent organization & administrative skills

Responsibilities

• Taking care of hotel, flight, and car rental reservations for JayWay Clients
• Overseeing payments for the reservations and working closely with the Finance department
• Checking invoices from providers, cross-checking the accuracy of the rates, etc
• Contacting hotels, airlines, and car rental partners for special requests and emergency situations, by email and phone
• Answering inbound calls from hotels and providing proper solutions in case of issues
• Working closely with the Trip Planner Team in order to help with the reservations they require in a timely manner
• Helping the Trip Planner Team with various tasks such as researching information, cross-checking, etc

Preferred Qualifications

Flexible availability (afternoon shift 2:00-10:00 PM CET)

Benefits

• Competitive pay
• Possibility to transition to a commission-based sales role within 1-2 years
• Fully remote-work position
• Company MacBook provided
• Travel opportunities
• Training in Europe
• Performance bonuses