Scenic - Luxury Cruises & Tours is hiring a
Reservations Consultant

Summary

The job is for a Reservation Consultant - Sales Agent at Scenic, a global travel company. The role involves handling phone and email inquiries, processing sales calls, answering detailed questions about itineraries, ships, and land programs, accurately quoting rates and promotions, following sales techniques to close sales, upselling suite categories and additional products, communicating with guests and travel advisors, adhering to company policies, achieving monthly KPIs, and other duties as required. The ideal candidate should have a positive attitude, excellent communication skills, high organizational skills, problem-solving skills, computer skills, ability to multitask, experience in a call center or the cruise/travel industry, and availability during specified work hours.

Requirements

• Adhere to company policies and guidelines including attendance and workforce adherence
• Provide 5-star service at all times to our direct guests and travel advisor partners
• Achieve monthly KPIs which include minimum guests booked, attendance adherence and successful call monitoring

Responsibilities

• Deliver exceptional guest experience either over the phone or via email
• Process sales calls to close new individual sales for direct guests and travel advisors
• Answer detailed questions regarding various itineraries, ships and land programs offered by Scenic Luxury Cruise & Tours and Emerald Cruises
• Accurately quote rates, promotions, flights utilizing Sabre software and general information regarding the ships, onboard experiences, and itineraries
• Follow sales techniques to close sales and maximize company revenue
• Utilize techniques to upsell suite categories, add hotel packages and additional ancillary products
• Effectively communicate and follow-up with guests and travel advisors to collect payment
• Develop positive working relationships with various departments and staff worldwide

Preferred Qualifications

• Experience with an ocean-cruising company; luxury travel experience preferred
• Experience with Sabre flight software a plus

Benefits

• Competitive salary
• Rich benefits package including, Medical, Dental and Vision coverage, Life Insurance, Short Term and Long Term Disability coverage and a 401k plan with a company match