Summary

The job is for a part-time home-based Reservation Agent position in Scenic Tours USA's Inbound Contact Center team. The role involves delivering exceptional guest experiences over phone or email, processing sales calls, answering detailed questions about itineraries and ships, accurately quoting rates and promotions, following sales techniques to close sales, upselling suite categories and ancillary products, effectively communicating with guests and travel advisors, adhering to company policies, achieving monthly KPIs, and other duties as required.

Requirements

Positive, can-do attitude
Reliable and self-motivated
Able to work with minimal supervision
Excellent communicator with colleagues, leaders, direct guests & travel advisors
Highly organized and able to prioritize assigned tasks for optimal use of time
A drive for delivering an excellent guest experience
Exceptional problem-solving skills, accuracy and a high attention to detail
Quick learner with a desire to develop & grow within a collaborative team environment
Team-oriented and results-driven
Competent computer skills
Able to multi-task and handle projects in-between calls
Participate in and adapt to an ever-changing environment

Responsibilities

Deliver exceptional guest experience either over the phone or via email
Process sales calls to close new individual sales for direct guests and travel advisors
Answer detailed questions regarding various itineraries, ships and land programs offered by Scenic Luxury Cruise & Tours and Emerald Cruises
Accurately quote rates, promotions, flights utilizing Sabre software and general information regarding the ships, onboard experiences, and itineraries
Follow sales techniques to close sales and maximize company revenue
Utilize techniques to upsell suite categories, add hotel packages and additional ancillary products
Effectively communicate and follow-up with guests and travel advisors to collect payment
Develop positive working relationships with various departments and staff worldwide
Adhere to company policies and guidelines including attendance and workforce adherence
Provide 5-star service at all times to our direct guests and travel advisor partners
Achieve monthly KPIs which include minimum guests booked, attendance adherence and successful call monitoring

Preferred Qualifications

Experience with an ocean-cruising company; luxury travel experience preferred
Experience with Sabre flight software a plus

Benefits

Competitive salary
Medical, Dental and Vision coverage
Life Insurance
Short Term and Long Term Disability coverage
401k plan with a company match

Scenic - Luxury Cruises & Tours is hiring a Reservations Consultant