Summary

The job is for a Group Business Travel Consultant at Destination Sport Travel, a company that provides business travel services to sports clubs and federations. The role involves handling group flight reservations, amendments, and cancellations, offering customer service, and maintaining relationships with key clients. The ideal candidate should have previous experience booking group flights, dealing with high volumes of email and call requests, and using travel booking systems.

Requirements

Have previous experience booking group flights, and coordinating group bookings
Have experience dealing with high volumes of email and call requests, processing complex travel bookings
Have excellent Worldwide travel knowledge
Be proficient in using travel booking systems, including use of a GDS
Have experience in ticketing & reissuing of tickets
Be computer literate with experience of Microsoft office
Have excellent customer service skills
Have the ability to work within a team environment to achieve team/department objectives
Have exceptional communication skills both verbal and written
Be well organised and quick to prioritise workload
Have the ability to think logically and consider all relevant aspects with strong analytical skills
Be flexible with the ability to prioritise tasks in line with business objectives
Have the ability to work under pressure and work to tight deadlines

Responsibilities

Process all group flight reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards
Take ownership of complex customer enquiries received in writing or over the telephone
Offer a variety of flight options, explaining fare rules when Booking flights
Convert general enquiries into actual bookings utilising all the tools and technology available
Monitor queues and ensure all communication both written and verbal is professional, accurate and conducted in a timely manner
Offer advice regarding destinations, best/most cost-effective carriers etc
Take ownership and responsibility for all client queries handled until successfully concluded
Support any commercial agreements which are in place
Ensure the highest level of customer service is offered to internal and external customers at all times
Log and deal with customer complaints and reduce future issues, escalating where necessary
Accurately process data and issue invoices to ensure compliance with ISO standards
Maintain and Develop relationships with key clients
Utilise account management skills in order to retain and grow business
Ensure that full support is given to the key preferred suppliers

Preferred Qualifications

Experience working with sports travel would be desirable but isn’t essential

Destination Sport is hiring a Group Business Travel Consultant