Reservations Coordinator

Summary

Join Furnished Quarters as a Reservations Coordinator and maintain accurate information across all company systems, directly impacting inventory availability for sales. You will provide administrative support to various departments, manage guest reservations, and oversee the Notice-to-Vacate process. Excellent customer service skills and proficiency in multiple systems are crucial. You will communicate with clients via phone and email, building rapport and maintaining a positive company image. This is a fully remote position requiring strong attention to detail and multitasking abilities.

Requirements

• A High School Diploma or equivalent is required
• 2-3 years of administrative and sales support experience in hospitality, apartment management, or real estate, strongly emphasizing data entry and accuracy, with a proven track record of meeting or exceeding performance targets
• Fluent in reading, writing, speaking, and understanding English to communicate effectively with management, clientele, and co-workers
• Proficient in Microsoft applications, including Excel, Word, and MS Outlook

Responsibilities

• Ensure accurate and up-to-date information is maintained across all Furnished Quarters systems, directly impacting inventory availability for Reservations and Sales teams in core markets
• Provide administrative support for guest reservations across Sales, Global Solutions, and Reservations departments
• Manage guest reservations with precision and accuracy, including inputting and updating information in the FQ Live Property Management database, SalesForce, and OSCAR, handling changes such as extensions, early departures, rate adjustments, and other modifications
• Oversee the Notice-to-Vacate process for all markets, ensuring timely and accurate handling
• Respond promptly and courteously to incoming telephone calls and online inquiries, employing high-touch customer service techniques to address reservation requests effectively
• Build rapport with clients during telephone interactions, fostering positive relationships through an upbeat personality, positive tone of voice, and active listening skills
• Exemplify Furnished Quarters' core values, mission, and vision in all interactions with guests, vendors, and colleagues, fostering a culture of excellence
• Craft and dispatch professional, friendly business emails to clients, accurately conveying information and enhancing the company’s positive image
• Address client inquiries and concerns promptly and professionally, utilizing appropriate language and tone to build rapport and trust
• Ensure all emails adhere to grammatical and spelling standards and align with the company’s established email etiquette guidelines
• Collaborate with departments including Accounting, Operations, Guest Services, Sales, Global Solutions, and ownership to facilitate communication and update teams on reservation-related matters
• Generate and distribute reports as required to meet departmental needs
• Maintain an up-to-date working knowledge of all Furnished Quarters SOPs and policies relevant to your role, ensuring compliance and consistency in operations
• Ensure the accuracy and integrity of information across all departments and systems, including Salesforce, Oscar, and FQ Live, through meticulous attention to detail and regular audits
• Demonstrate excellent multitasking skills, efficiently managing multiple computer programs simultaneously to streamline workflow and optimize productivity

Preferred Qualifications

• Bachelor’s degree in Hospitality, Business, or a related field is highly preferred
• Multilingual skills are highly desirable, particularly those in languages commonly spoken by clients or partners in the company's target markets
• Experience with property management software such as Oscar and customer relationship management software like Salesforce is preferred

Benefits

This is a fully remote role