Resource Manager

Summary

Join Testlio's Business Operations team as a Resource Manager, supporting the Delivery team in capacity management and assigning team members to customer engagements. You will analyze capacity and resource allocation, build and maintain a resource skillset matrix, manage key metrics, and optimize resource management processes. This 100% remote role requires strong leadership, communication, and problem-solving skills, along with 5+ years of experience as a resource manager in a fast-paced SaaS or software delivery company. The role involves working with global teams across multiple time zones and cultures. Testlio offers a collaborative, remote-work culture, flexible paid time off, a learning stipend, and stock options.

Requirements

• Proven experience (5+ years) as a resource manager in a fast-paced and growing Professional Services organization in a SaaS or software delivery company
• Deep familiarity with all aspects of Professional Services operations, from deal closure through project delivery, billing, and project completion
• Experience working with and staffing temporary contractors in Professional Services engagements
• Proven experience working with global teams across multiple cultures, time zones, departments, and functions
• Demonstrate strong problem-solving skills, a process-driven mindset, and resourcefulness
• Strong leadership skills and the ability to inspire and motivate cross-functional teams
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels

Responsibilities

• Analyze capacity and resource allocation to maintain a forward-looking view of demand that ensures effective and efficient delivery of engagements
• Build and maintain a resource skillset matrix of Delivery personnel, tracking their expertise in various technologies and engagement types, matching the right people (skills, availability, cost) to the right projects at the right time
• Manage and analyze key metrics such as billable total utilization, high-demand skills, time to staff, etc., to ensure profitability without overloading employees
• Continuously review, refine, and implement best practice methods, tools, and procedures to optimize resource management across the organization
• Formulate trusted relationships with the Delivery & Freelance Community team across the AMER, EMEA, and APAC regions and serve as a trusted advisor to Delivery leadership

Preferred Qualifications

RMCP (Resource Manager Certified Professional) certification

Benefits

• Flexible paid time off—including national holidays, personal days, and sick days
• Stock options
• $300 annual learning stipend to support your personal and professional development