Restaurant Account Manager

Summary

Join Sharebite's Restaurant Operations Team as a Restaurant Account Manager and build strong partnerships with restaurant accounts. You will be responsible for identifying risks and growth opportunities, driving operational improvements, analyzing portfolio KPIs, and collaborating with cross-functional teams. The ideal candidate will have 1-3 years of experience in account management or client service, exceptional communication skills, and the ability to manage multiple tasks effectively. Sharebite offers competitive pay and benefits, including equity and multiple health insurance options. The company is passionate about its mission to alleviate hunger and create a positive work environment.

Requirements

• Proven Track Record - minimum 1-3 years experience, ideally in an account management or client service-related role
• Personable & Professional - you're articulate, straightforward & engaging. You have a service mindset and enjoy helping to solve customer problems
• Handle the Big Picture and the Small Details - you have a keen focus on the little things that matter to our customers and partners and an eye to the big picture looking to create new ways to add to existing partnerships
• Exceptional Communicator - you are the voice of Sharebite for our restaurant partners, you communicate effectively both externally (with restaurant owners & management) as well as internally (with your teammates and other key stakeholders)
• Collaborative Team Player - you value working hard and supporting your team, you take pride in doing an exceptional job and you’re the first to high-five a teammate when they do too
• Organized Efficiency - you have no problem managing several tasks and tend to have high “bandwidth” to take on multiple responsibilities, you’re comfortable with ambiguity and working in a rapidly evolving environment
• Startup Hustle and Energy. Take ownership of Sharebite growth, do whatever it takes to get the job done, delight our restaurant partners

Responsibilities

• Be the go-to person for your account portfolio, proactively identifying risks, identifying opportunities for growth, and work cross functionally to expand and support your accounts
• Drive forward operational improvement with your restaurant partners to ensure that together we are delivering the best experience to Sharebite users
• Bring your analytical A-game. You’ll be analyzing portfolio KPIs to understand trends, provide actionable insights, and track the productivity and success of initiatives
• Work collaboratively with the Restaurant Sales, Growth Partnerships, Logistics & Customer Success teams to provide post-sales data/feedback and help optimize operations & strategy
• Own the end-to-end process for building restaurant rotations, balancing variety, client preferences, performance, and operational constraints
• Act as an ambassador for the Sharebite mission, brand, and product

Preferred Qualifications

• Proficiency in Salesforce
• Project Management skills
• Basic query building (SQL)
• Experience within the food tech space

Benefits

• Multiple health insurance options
• Equity