Restaurant Onboarding Associate

Summary

Join Sharebite's Restaurant Operations Team as a Restaurant Onboarding Associate and guide new restaurant partners through the onboarding process, ensuring they are fully equipped to succeed on the Sharebite platform. You will own onboarding workflows, coordinate cross-functionally, and bring structure and accuracy to every restaurant partner launch. This role requires experience in restaurant operations, implementation, or partner enablement and involves working directly with restaurant teams and internal stakeholders. You will optimize the end-to-end onboarding process, execute onboarding workflows, deliver training and support, troubleshoot issues, review performance trends, collaborate with other teams, maintain documentation, and oversee the work of an offshore contractor. Sharebite offers competitive pay and benefits, including equity and multiple health insurance options.

Requirements

• Service-Oriented & Operationally Minded : You combine a strong customer mindset with attention to operational detail, ensuring restaurant partners are set up for success while identifying opportunities to improve the onboarding process
• Detail-Oriented & Execution-Focused : You’re able to manage multiple onboarding tasks with precision and consistency, while keeping timelines and quality standards top of mind
• Clear Communicator : You communicate confidently and professionally with both restaurant teams and internal stakeholders, providing clear instructions and resolving issues efficiently
• Collaborative & Reliable : You work well with cross-functional partners and external contributors (like offshore contractors), ensuring smooth handoffs and consistent execution
• Organized & Process-Driven : You thrive in fast-moving environments, bring structure to ambiguity, and manage workstreams with clarity and consistency
• Proactive Problem Solver : You anticipate potential issues, surface blockers early, and take initiative to keep onboarding moving forward without needing to be asked

Responsibilities

• Own and optimize the end-to-end onboarding process for new restaurant partners, ensuring accurate and efficient setup and a smooth transition from Sales to Operations
• Execute onboarding workflows such as restaurant profile setup, menu building coordination, operational configuration, order tests, etc
• Deliver clear, effective training and onboarding support to restaurant teams, ensuring they’re set up to fulfill orders successfully and are aligned with Sharebite best practices on day one
• Troubleshoot onboarding issues and coordinate with internal teams to quickly resolve operational or technical blockers
• Review onboarding performance trends and partner feedback, identifying recurring pain points and proposing process improvements
• Collaborate cross-functionally with Sales and Account Management to support a seamless post-sale experience and share operational feedback
• Maintain onboarding documentation and internal resources to support consistency and scale across the team
• Oversee the work of an offshore contractor supporting a limited portion of the onboarding process by auditing outputs for accuracy, ensuring completion, and providing clarifications as needed

Preferred Qualifications

Experience with Salesforce is a plus: You’re comfortable working within systems to track onboarding progress, update records, and maintain data accuracy

Benefits

• Multiple health insurance options
• Equity