Retail Operations Consultant

Summary

Join Orium as a Consultant, Retail Operations Technology and contribute to our expertise in retail technology and operations. Work closely with enterprise clients to define and implement innovative solutions using OMS, POS, and PIM platforms. Act as a trusted advisor, aligning technology strategies with business objectives and ensuring seamless project delivery. Leverage your retail expertise to drive strategic initiatives and establish yourself as a thought leader. This role offers a flexible schedule, remote work options, and opportunities for professional development.

Requirements

• Deep expertise in the retail industry with a thorough understanding of retail operations, technology, and best practices, including hands-on experience with OMS implementations
• Proven ability to speak the language of retailers, with a strong retail background
• Expertise in consulting and discovery. Skilled in leading discovery phases, asking strategic questions, and helping clients navigate project scope, budget, and timelines effectively
• Several years of experience in product and/or project management, ideally within a consulting or professional services environment
• Strong leadership and communication skills, with the ability to collaborate effectively with executive stakeholders
• Excellent presentation and interpersonal skills. Ability to manage senior-level client relationships and navigate challenging conversations around project decisions and priorities

Responsibilities

• Act as a functional specialist and subject matter expert (SME) on retail operations projects, ensuring alignment with industry standards and platform best practices
• Serve as the main point of contact for clients, building trust and facilitating discussions to deeply understand their business needs
• Lead in-depth discovery sessions to define project scope, identify business requirements, and proactively address platform limitations
• Collaborate with clients, including executives, to define the future state of their operations and align on implementation project scope
• Develop key client-facing deliverables such as functional requirements documents and implementation plans and backlogs
• Facilitate client workshops and on-sites to educate, plan roadmaps, define project KPIs, and align on project requirements
• Advocate for change management from the outset of projects, ensuring client readiness is integrated into project planning and execution
• During implementation, lead executive stakeholder meetings, support internal risk management discussions, and support in the solutioning of required architectural design changes
• Provide SME support for OMS, PIM, and POS sales opportunities, contributing to proposals and presentations
• Research and refine methodologies for retail operations technologies, staying current through certifications in key platforms
• Collaborate with key industry partners (e.g., Fluent, Akeneo, OneStock, NewStore) to create impactful joint marketing initiatives, such as thought leadership articles, events, and webinars, showcasing the value of our partnerships

Preferred Qualifications

Experience with POS implementations, PIM platforms, product data modeling, or exposure to technologies such as Fluent Commerce, Akeneo, OneStock, or NewStore

Benefits

• Enjoy a flexible schedule of full-time hours
• As a remote-first organization, we care about the work you do, but it’s up to you to choose where and how you do it
• Explore ongoing opportunities for professional development: training, conferences, certifications, and in-house peer mentorship
• Experiment with new techniques, wear multiple hats and learn about new disciplines
• Pursue independent projects, explore new ideas, and challenge yourself in your field with dedicated “Awesome time” (self-directed professional development) annually and quarterly training budgets
• On top of standard medical and dental coverage, we offer benefits like a parental leave top-up plan, an EAP, mental health coverage, virtual healthcare and a minimum vacation policy
• Our Toronto HQ is a modern, ergonomic space complete with hotelling standing/sitting desks available and an open-concept social atmosphere
• Additional perks are available including in-house mindfulness sessions, an employee stock option plan, remote group get-togethers, and more!