Omnisend is hiring a
Retention Manager

Summary

The job is for a Retention Specialist at Omnisend, an email & SMS marketing platform. The role involves taking ownership of retention strategies, implementing effective tactics, building relationships within the organization, and helping develop customer success initiatives. The ideal candidate has at least 2 years of experience in a retention-focused role, strong implementation skills, obsession with customer success, ability to think strategically, excellent interpersonal skills, strong analytical skills, comfort with taking initiative, and fluency in English.

Requirements

• At least 2 years of experience in a retention-focused role, ideally within a SaaS organization
• Strong implementation skills with a focus on delivering tangible results
• Obsession with customer success and a deep understanding of customer needs and behaviors
• Ability to think strategically while acting quickly to implement solutions
• Excellent interpersonal skills, capable of rallying support for retention initiatives
• Strong analytical skills to identify trends and insights from customer data
• Comfortable with taking initiative and working independently as well as part of a team
• Fluent in English

Responsibilities

• Take ownership of retention strategies, focusing initially on specific customer segments experiencing churn
• Implement effective retention tactics, ensuring timely execution without getting bogged down by high-level strategizing
• Act swiftly on retention plans while maintaining a strategic approach
• Build strong relationships within the organization and influence others to support retention efforts
• Help develop and execute customer success and product marketing initiatives to enhance overall customer satisfaction and loyalty

Benefits

• Gross salary from 4500 EUR/month based on experience
• Quarterly salary reviews
• An unlimited learning budget for self-improvement complying with the best interest of Omnisend (after 3 months)
• Working methods and best practices inspired by the best tech companies in Silicon Valley
• Senior colleagues (over 70%) enable us to have a high-performing, productive environment where your growth will accelerate
• Flexible working hours and remote work possibilities
• Private health insurance
• Unlimited access to psychotherapy
• Workstation budget (420 Eur)
• Work anniversary gifts like house cleaning services, bikes, or scooters
• Attractive workations and team-building events