Revenue Operations - CRM Specialist

Summary

Join Keywords Studios' Revenue Operations team as a Salesforce Admin/Specialist. Administer and maintain the Salesforce instance, collaborating with an external development team using Agile methodologies. Provide support to internal stakeholders, build reports and dashboards, and conduct data audits. Identify opportunities for CRM improvement and implement enhancements. Partner with leadership on strategic projects, analyze business data, and provide insights. This role requires a Salesforce Administrator certification and 4-5+ years of experience.

Requirements

• 4–5+ years of hands-on experience in a Salesforce admin or specialist role, preferably within a Revenue Operations or Sales Operations environment
• Salesforce Administrator certification (required); additional certifications (e.g., Advanced Admin, Platform App Builder) are a plus
• Demonstrated ability to manage and enhance complex Salesforce environments across multiple departments
• Familiarity with Salesforce tools such as Salesforce Inspector, Data Loader, and schema builder
• Strong experience building dynamic and actionable reports and dashboards
• Working knowledge of Salesforce automation tools (Flows, Process Builder, etc.)
• Comfortable joining Agile/Scrum ceremonies with external development teams
• Proficiency in Excel – including advanced formulas, pivot tables, and data analysis
• Excellent communication skills with a strong customer service orientation
• Self-starter with a high level of accountability and attention to detail

Responsibilities

• Administer and maintain our Salesforce instance, including user setup, permissions, roles, page layouts, workflows, process automation, and integrations
• Collaborate with an external Salesforce development team – participating in agile ceremonies including stand-ups, sprint planning, and reviews
• Provide responsive support to internal stakeholders across departments such as Sales, Marketing, Customer Success, and Finance
• Build and maintain advanced Salesforce reports and dashboards to support business performance tracking and decision-making
• Leverage tools such as Salesforce Inspector for efficient data analysis, updates, and debugging
• Conduct regular data audits and perform data management tasks to maintain data integrity across systems
• Identify opportunities for CRM improvement, proactively recommend and implement enhancements
• Create and maintain documentation on processes, policies, and system configuration
• Partner with RevOps leadership on strategic projects involving Salesforce and related tools in the tech stack
• Analyze business data and workflows, and provide insights using Salesforce and Excel (pivot tables, VLOOKUPs, formulas, etc.)

Preferred Qualifications

• Experience with B2B companies or organizations with a Revenue/Sales Operations structure
• Exposure to Salesforce integrations with third-party tools (e.g., HubSpot, CPQ, etc.)
• Basic knowledge of Salesforce development (e.g., understanding of Apex, triggers, or Lightning components) is a plus

Benefits

• Competitive salary and benefits
• Collaborate with industry leaders on AAA titles
• Professional growth opportunities
• Flexible work arrangements
• Fully Remote opportunity
• Additional perks: IT schemes, pensions, healthcare, social events, and more