Payment Operations Specialist

Summary

Join Deel, a rapidly growing SaaS company transforming the global talent landscape, and contribute to our payments team. You will efficiently execute payment processes, accurately record data, assist with customer inquiries, collaborate with internal and external teams, and enhance payment processes. This role requires 0-4 years of experience in high-volume operations, ideally within FinTech, and excellent communication and problem-solving skills. You must be detail-oriented, organized, and able to work independently in a fast-paced, fully remote environment within the EMEA region. Deel offers competitive pay, stock grant opportunities, flexible remote work, and additional perks and benefits.

Requirements

• You have 0-4 years of experience in an high-volume output operations team (your level/title will be based on your prior experience)
• You have excellent written and verbal communication skills
• You are data-driven and have a structured approach to solving problems
• You are very organized and has an acute attention to detail
• You uphold a service-oriented mindset when working with internal and external teams
• You are willing to put in extra hours during our busy periods (typically around the end of month)
• You are able to work in an extremely fast-paced environment while maintaining quality and accuracy
• You are able to execute independently and maintain integrity in a fully remote company
• You are a fun and supportive teammate!
• Must be based within EMEA region

Responsibilities

• Efficiently execute all processes and operations related to payments or our Deel-branded debit cards
• Accurately review and record data in our system and ensure consistency and precision
• Assist with payment or debit card inquiries or issues from our customers
• Coordinate with both internal cross-functional teams and our external partners on customer requests or issues
• Assist with providing payment or debit card expertise to improve processes, tooling, automation, and user experience
• Create and maintain process documentation

Preferred Qualifications

You ideally have some experience at a scrappy startup especially within the FinTech industry

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access