Revenue Operations Leader

Summary

Join Nivoda, a revolutionary diamond marketplace, as our Revenue Operations Leader. You will spearhead operational strategy and execution, optimizing pricing, customer credit tracking, team structure, and data-driven decision-making. This role is crucial for the seamless functioning of sales and growth teams, supporting our scaling to 10-figure GMV. You will collaborate with various teams, build and optimize systems, manage pricing models, and deliver actionable insights. This position offers autonomy, the chance to make a significant impact, and flexible remote work arrangements. You will manage a team and lead talent reviews, ensuring continuous improvement and career progression.

Requirements

• Bachelor's degree in Business, Operations, or a related field
• 5+ years of experience in revenue operations or sales operations, ideally within a high-growth tech environment
• Strong experience managing pricing models, customer credit processes, and lead allocation strategies
• Proficiency in analytics tools (e.g., Tableau, Power BI) and CRM software (e.g., Salesforce, Hubspot)
• Experience leading cross-functional teams and managing complex projects in fast-paced environments
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights
• Excellent communication skills, with experience presenting to executive leadership

Responsibilities

• Lead Revenue Operations Strategy: Develop and execute strategies to optimize pricing, track customer credits, and manage lead allocations to support revenue targets and operational efficiency
• Own Pricing Models: Design and manage data-driven pricing models that maximize profitability and ensure consistency across the marketplace
• Customer Credit Management: Build and manage robust processes for tracking and managing customer credit limits to minimize risk and maximize growth
• Data-Driven Decision Making: Leverage analytics and dashboards to provide actionable insights for sales, marketing, and product teams to drive operational improvements
• Program Management: Lead and oversee cross-functional programs aimed at improving revenue operations, ensuring timelines are met and goals achieved
• Optimize Lead Allocations: Manage the allocation of leads to ensure optimal use of resources and highest potential for conversion, working closely with Sales and Business Development teams
• Collaborate Across Teams: Partner with Sales, Finance, and Product teams to align operational priorities and ensure that systems and processes support business growth
• Talent Reviews: Manage and lead reviews of the revenue operations team, ensuring continuous improvement and identifying opportunities for upskilling and career progression
• Manage a Team: You will manage a direct report specializing in commercial analytics

Preferred Qualifications

• Experience in B2B marketplaces, e-commerce, or the jewelry/luxury goods industry
• Demonstrated ability to drive operational excellence in rapidly scaling environments
• Deep knowledge of financial models, pricing strategies, and revenue optimization
• Proven track record of leading process improvements that drive revenue growth

Benefits

• Opportunity to shape the future of a rapidly scaling marketplace
• Flexible, remote working arrangements
• Competitive base salary and bonus structure
• Generous holiday allowance
• The chance to make a significant impact in a fast-paced, dynamic industry