Revenue Operations Manager

Summary

Join Crunchbase as their Revenue Operations Manager and design, implement, and optimize scalable sales and GTM processes. You will leverage data-driven insights to improve sales efficiency, refine revenue processes, and develop accurate forecasts. This role involves cross-functional collaboration, technology management, and team oversight. Crunchbase offers a remote-first policy, competitive salary and equity, generous PTO, and comprehensive benefits. The ideal candidate possesses expert-level experience in GTM tech stacks, robust analytical skills, and excellent communication abilities. A bachelor's degree and 6+ years of relevant experience are preferred.

Requirements

• Expert-level experience overseeing GTM Tech Stack including CRM (Salesforce), marketing automation platforms, sales engagement tools, business intelligence platforms and data enrichment solutions
• Ability to influence stakeholders across multiple channels for buy-in and solutions
• Robust understanding of analytics and proven ability to problem solve with a data driven mindset
• Highly proficient in Microsoft Excel, PowerPoint, and other data systems
• Enjoys working in a dynamic environment, excels in creative problem-solving, and demonstrates hands-on work ethic
• Excellent communication and collaboration skills
• Proficient with Google Office Suite and other software tools
• 6+ years in revenue operations, sales operations or related field, preferably at a SaaS company

Responsibilities

• Provide recommendations and take actions based on strategic objectives, forecasts, or performance metrics to improve sales efficiency by simplifying processes, evaluating new tools, allocating resources, and eliminating bottlenecks
• Continuously assess and refine revenue processes and policies including workflow collaboration between departments that implement transparency for deal desk operations and pricing to optimize deal outcomes
• Partner with sales reps and marketing to refine lead qualification processes by analyzing and reporting on campaign performance.  Identify process improvement opportunities on lead routing, take action on implementing solutions and monitor for continued adherence
• Develop accurate forecasts planning for revenue, capacity and budget in partnership with Finance and GTM Leaders based on data-driven metrics and track key performance indicators
• Create dashboards to showcase insights and transparency at all levels for revenue teams and leadership
• Extract actionable insights from sales, marketing, and customer data to identify trends and opportunities throughout the customer lifecycle
• Own the Tech Stack while proactively identifying and evaluating technology solutions to automate tasks, improve data accuracy, and facilitate collaboration cross-functionally
• Serve as the business architect and project manager for all Sales and GTM process design requests
• Performs other related duties as assigned
• Directly supervise a team to oversee their day-to-day activities and ensure alignment with company goals and standards
• Conduct regular performance reviews, set clear objectives, and provide constructive feedback to foster professional development and high-quality work
• Play an active role in hiring new team members as needed. Develop and implement training programs to enhance team skills and knowledge
• Act as a mediator in resolving any interpersonal or professional conflicts within the team, ensuring a positive and productive work environment
• Allocate resources effectively, including managing work schedules, balancing workloads, and ensuring the team has the necessary tools and information to perform their roles efficiently

Preferred Qualifications

Bachelor’s degree in Business Administration, Marketing, or related field

Benefits

• Competitive salary and equity in the form of stock options
• Remote first policy
• Generous Reimbursement policy for learning and development activities
• Monthly Wellness stipend
• 14 weeks of fully-paid time off for various life situations (like welcoming a new born or caring for family)
• Flexible Paid Time Off (PTO)
• Volunteering Paid Time Off
• Incredible medical, vision and dental benefits for employees and their families (including PPO, HDHP, and INO plans)
• 401(k) and Roth plans, and free annual financial adviser check-in
• Monthly internet stipend
• Work from home allowance to purchase furniture for your work from home space
• Matching charity contributions for our Townhall awards