Revenue Operations Tech Specialist

Summary

Join Ideals, a global B2B SaaS company, as a Revenue Operations Tech Specialist and contribute to enhancing our internal CRM ecosystem (HubSpot). Work closely with cross-functional teams to drive automation, improve data flow, and build efficient processes. This remote position, based in Ukraine or India, requires managing and optimizing our CRM system, supporting data flows, conducting data validation, integrating external data sources, designing automations, managing user permissions, troubleshooting issues, and creating technical documentation. You will report to the Revenue Tech Operations Lead and collaborate with internal operational teams. Ideals offers a remote-first work environment, various benefits for well-being and growth, and a supportive culture.

Requirements

• Advanced knowledge of SQL
• Hands-on experience with RegEx, JSON, REST API
• Upper-Intermediate English proficiency (B2) - both oral and written
• At least 2+ years of relevant experience in Revenue Operations, CRM administration, Business process automation, or Systems Integration
• Experience designing or updating processes, identifying areas for improvement, and proposing automation initiatives
• General knowledge of main project management tools, methodologies
• Critical thinking and systematic approach with the focus on high-quality standards

Responsibilities

• Administer and optimize our CRM system (HubSpot), answer all related questions regarding features and all connected services
• Support data flows across platforms and monitor data sync (HubSpot ↔ SumGate ↔ BigQuery)
• Conduct thorough data validation, identifying anomalies in sync tasks
• Integrate external data sources using REST APIs, addressing typical error handling
• Design, build, and test complex automations/integrations using REST APIs and complex SQL
• Set up and manage user permissions and security settings in internal tools
• Troubleshoot platform issues and respond to tickets (via Jira)
• Create and maintain comprehensive technical documentation, diagrams, and process flows according to defined standards
• Participate in internal projects and stakeholder communication across departments

Preferred Qualifications

• Understanding of the sales process, key stages, and goals
• Comfort working with large language models (LLMs), including prompt design, API/token usage tracking, and balancing clarity with cost
• Experience with data warehouses like BigQuery, including database structure, scheduled queries, and complex aggregation logic

Benefits

• Remote-first flexibility to shape your ideal workday
• Home workplace budget
• Resilient home budget for Ukraine-based teammates
• Resilient office in Kyiv & co-working expense coverage
• Individual IT budget for extra equipment
• Top-tier tech and AI-powered tools
• Access to Ideals Academy with numerous courses
• Investment in external learning and development activities
• Guidance in Personal Development Plan creation
• Professional literature and subscriptions coverage
• Support of your passion as a speaker or writer
• Internal talent mobility opportunities
• Tailored Wellness Package for your physical and mental health
• Full coverage of mental health sessions for Ukrainian teammates
• Funding for sports competitions
• 20 business days of paid time off per year
• Team-building offline and online events
• Budget for meetups with your local team
• Generous internal referral program