Robot Operations Associate

Summary

Join Simbe Robotics as a Robot Operations Associate and ensure optimal performance of our robots in retail environments. This critical role involves monitoring robot performance, resolving technical issues, collaborating with cross-functional teams, analyzing data, and maintaining documentation. You will contribute to operational efficiency and customer satisfaction by using your problem-solving skills and expertise in robotics or data analysis. The position offers a competitive salary and a comprehensive benefits package, including equity compensation and a full range of medical, financial, and other benefits (details upon offer). Be at the forefront of retail innovation with a dynamic and inclusive team.

Requirements

• Bachelor’s degree in a relevant field or equivalent experience
• Excellent problem-solving skills and a proactive approach to managing challenges
• Strong communication and interpersonal skills to work effectively with various teams
• Ability to work independently and manage multiple tasks in a fast-paced environment

Responsibilities

• Monitor and manage the performance of robots deployed in retail environments, ensuring we meet our internal KPIs and external SLAs
• Exercise extreme ownership in technical issue resolution. When needed, collaborate with cross-functional teams, including engineering, data, support, and customer success, to address and resolve operational issues
• Execute against Simbe’s internal workflows and reporting systems to track robot performance metrics and customer feedback
• Analyze data to identify trends and areas for improvement in robot operations
• Assist in troubleshooting technical issues and coordinate with the engineering team for timely resolutions
• Maintain clear documentation of operational processes and customer interactions

Preferred Qualifications

Familiarity with robotics, data analysis, or the retail industry is a plus

Benefits

• $32 - $35 an hour
• Equity compensation
• Medical benefits
• Financial benefits