Implementation Project Manager

Summary

Join Fuel50's high-performing global Client Experience team as an exceptional Implementation Project Manager. Lead end-to-end project delivery for new client implementations and feature rollouts for existing customers, ensuring a seamless experience. Serve as the main point of contact for clients, orchestrating project execution across multiple workstreams. Build trusted relationships with clients while maintaining project momentum and meeting deadlines. This remote role, open to US-based candidates, requires some flexibility with time zones due to global clients and teams. You will collaborate with internal teams to deliver client value and manage multiple complex projects simultaneously.

Requirements

• 3–5 years of project management experience, ideally in SaaS or software implementation
• Proven track record of managing large-scale, complex projects with multiple stakeholders
• Exceptional facilitation, presentation and communication skills—warm, tactful, and clear across phone, video, and written channels
• Strong organizational skills and the ability to juggle competing priorities with ease
• Collaborative mindset with experience working cross-functionally in a fast-paced environment
• Proactive problem solver with strong risk management instincts
• Strong ability to synthesize multiple information inputs and create order from complexity
• Ability to influence and motivate both internal teams and clients toward shared goals
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Outlook

Responsibilities

• Lead the successful implementation of Fuel50 solutions for enterprise clients across the globe
• Manage multiple complex projects simultaneously, ensuring milestones are met on time and within scope
• Serve as the main point of contact for clients during onboarding, driving a positive and engaging onboarding experience
• Collaborate cross-functionally with Client Success Partners, Configuration Consultants, and Skills Strategists to deliver client value
• Develop and maintain client-facing project plans and internal project tracking tools
• Identify and mitigate project risks while keeping stakeholders informed and engaged
• Facilitate effective meetings, workshops, and other client engagements as needed to support project delivery
• Ensure project documentation, reporting, and communication are timely and accurate

Preferred Qualifications

Solid technical acumen; experience working with SaaS or cloud platforms is a plus

Benefits

• Day off on your birthday and your Fuel50 anniversary
• Employee Stock Options Plan (ESOP)
• Flexible working times and remote working (as above) - we're very supportive of school commitments, traveling in off-peak hours, looking after the kids, and all that jazz
• Investing in you with career and development planning, using our very own Fuel50 software and online Fuellie University
• A very progressive parental leave policy - get extra flexibility and time off on top of what your local government already mandates
• A focus on health and wellbeing