SaaS Licensing Specialist

Summary

Join Praecipio as a SaaS Licensing Specialist and build strong client relationships, focusing on license retention and renewal. You will proactively engage customers, navigate large organizations, and collaborate with internal and external teams. This role requires in-depth SaaS licensing knowledge, proficiency with tools like Salesforce or Atlassian products, and strong communication skills. You will support customers with budgeting, best practices, and license optimization, while maintaining accurate records and ensuring compliance. The position offers a competitive salary and remote work options within the US, Canada, or Mexico.

Requirements

• In-depth knowledge of SaaS licensing models, including user-based, consumption-based, and tiered pricing structures
• Proficiency with tools like Salesforce, or Atlassian products (Jira, Confluence)
• Strong Excel and or GoogleSheets skills, including pivot tables and data extraction
• Ability to interpret software license agreements, terms, and conditions
• Knowledge of software compliance regulations and policies to ensure proper usage and reporting
• Strong written and verbal communication skills for engaging with vendors, internal departments, and stakeholders
• Teamwork and ability to work cross-functionally with client IT, procurement, and legal teams as well as internal teams
• Exceptional accuracy in tracking software licenses, renewals, and compliance
• Minimum of 3 years experience in SaaS account management, business development, or sales

Responsibilities

• Build and maintain strong relationships with clients, focusing on license retention and renewal
• Engage customers proactively with a consultative and solution-oriented approach to uncover new opportunities
• Navigate relationships within large, global organizations to understand customer needs and provide tailored support
• Work closely with sales and customer success teams to execute strategic growth plans
• Collaborate with technology partners to maintain and strengthen partnerships
• Thoroughly understand Atlassian’s software offerings and effectively position them to clients
• Support customer needs with recommendations on budgeting, best practices, and license optimization
• Stay updated on new products, features, and IT trends to provide customers with the best solutions
• Maintain a metrics-driven approach to manage sales processes and track progress
• Keep detailed and accurate records of all customer interactions throughout the sales cycle
• Ensure all paperwork is properly documented and tracked

Preferred Qualifications

• Ability to understand IT and business process needs and formulate solutions based on a specific set of products and offerings
• Background in selling products related to software development, technology management and delivery, and/or IT operations
• Show consistent success maintaining and building client relationships within an organization
• Resilient, problem-solving, self-learner with great attention to detail
• Proven track record meeting and exceeding set goals and assigned quotas
• Excellent verbal and written communication skills
• Ability to prioritize and manage multiple tasks/projects & meet deadlines
• Have some accounting knowledge; business management experience would be a plus
• Some experience with Salesforce, Quickbooks, or Jira & Confluence preferred but not required

Benefits

• $65,000-$80,000 USD dependent on location and experience
• Remote in the US, Canada or Mexico