Training Specialist

Summary

Join Juvare, a leading SaaS company in emergency preparedness technology, as a Training Specialist! Based in Atlanta, GA (preferred) or remotely, you will develop and deliver training programs on emergency management and technical assistance. Collaborate with internal and external stakeholders to create engaging learning materials, including handbooks, videos, and presentations. Conduct live training sessions and ensure training venues are well-equipped. Maintain Juvare's brand standards and comply with company policies. This client-facing role requires excellent communication and interpersonal skills, experience in adult learning, and a passion for client success.

Requirements

• Bachelor’s degree in relevant fields
• Experience in adult learning environments
• Excellent interpersonal skills
• Familiarity with technology solutions for training delivery
• Experience with live (virtual and face-to-face) training delivery
• Desire to understand the emergency management mission and how our software supports improvement
• Collaborative mindset in a matrix organizational structure
• Outstanding written, verbal, and presentation skills

Responsibilities

• Develop, coordinate, and deliver training programs, including emergency management and technical assistance as more fully described below
• Develop Collaborate with internal stakeholders to develop content to explain product functionality for existing and upcoming features
• Partner with client-facing teams to surface product training opportunities
• Develop curriculum and material suitable for synchronous and asynchronous learning for internal and external stakeholders
• Develop training assets such as handbooks, student guides, scenario event lists, exercise plans, manuals, slide presentations, videos, and related materials
• Maintain a library of up-to-date, relevant, product-specific course materials
• Maintain Juvare brand standards in content
• Coordinate Ensure that training venues are well-equipped for face-to-face learning experiences
• Assist in managing the training schedule as needed
• Deliver Conduct live training sessions virtually and in person
• Present comfortably to a wide range of stakeholders, including executives, emergency managers, and technologists
• Write, edit, record, and produce training material for asynchronous learning
• Collaborate with marketing and client success teams to syndicate new training materials for maximum impact
• Maintain compliance with Juvare policies and information security standards
• Safeguard company and client information

Preferred Qualifications

• Instructor qualification from an accredited institution
• Ability to perform essential job functions according to ADA, FMLA, and other standards
• Familiarity with business analysis, GIS tools, and comprehensive emergency management is a plus
• Experience with project management software is beneficial
• Willingness to travel up to 30% on average
• Knowledge of preparedness and response regulations preferred
• Knowledge of Public Health and Healthcare operations preferred
• Passion for exceptional client service