Senior Renewals Specialist

Summary

Join 1Password as a Senior Renewals Specialist and contribute to our mission of creating a safer digital future. This remote UK-based role focuses on managing the renewal process for our security software, ensuring high customer retention. You will build strong client relationships, analyze renewal data, and collaborate with cross-functional teams. The ideal candidate possesses extensive experience in renewals, account management, or customer success within a software environment, along with strong communication and analytical skills. 1Password offers a comprehensive benefits package including generous PTO, wellness programs, retirement matching, and professional development opportunities.

Requirements

• 4+ years of experience in renewals, account management, or customer success in a software or technology environment
• Possesses a competent understanding of SaaS (Software as a Service) business models and recurring revenue principles
• Great communication and interpersonal skills, with a customer-focused mindset
• Proficient in Salesforce, Gainsight and other tooling
• Outstanding analytical skills and proven ability to interpret data to drive decision-making
• Demonstrated experience working collaboratively with cross functional teams

Responsibilities

• Manage the renewal process to maintain and strengthen client relationships, proactively addressing retention challenges and optimizing account value
• Oversee the entire renewal process for existing customer accounts, ensuring timely and accurate renewal of contracts
• Build and maintain meaningful relationships with clients to understand their needs, address concerns, and identify opportunities to provide tailored solutions that add value
• Analyze renewal metrics and trends to identify areas for improvement and develop strategies to enhance customer retention including the evaluation of license usage and true-up requirements
• Work closely with sales, customer success, and product teams to ensure a seamless renewal experience and address customer needs effectively
• Proactively reach out to customers prior to contract expiration to discuss renewal options and address any potential issues
• Educate clients on the value of our security software and any new features or updates to encourage renewal
• Ensure all renewal agreements are properly documented and compliant with company policies and procedures
• Gather customer feedback and insights to inform product development and improve overall customer satisfaction

Benefits

• Maternity and parental leave top-up programs
• Wellness spending allowance
• Generous PTO policy
• Company-wide wellness days off scheduled throughout the year
• Wellness Coach membership
• Comprehensive health coverage
• Employee stock option program for all full-time employees
• Retirement matching program
• Training budget, 1Password University access, and learning sessions
• Free 1Password account (and friends and family discount!)
• Paid volunteer days
• Employee-led DEIB programs and ERGs and ECGs
• Fully remote environment
• Peer-to-peer recognition through Bonusly