Website Implementation Specialist

Summary

Join AutoVitals as a Website Implementation Specialist and play a key role in onboarding and building client websites. You will manage client relationships, handle multiple projects, and ensure successful website launches. This remote position requires experience with HTML/CSS, project management, and client communication. You'll collaborate with trainers and the account management team, providing excellent customer service and consistently delivering high-quality work. The ideal candidate is proactive, detail-oriented, and able to thrive in a dynamic environment. We offer a competitive salary, benefits, and flexible PTO.

Requirements

• You have a positive attitude and a drive to win
• Strong prioritization skills, capable of managing multiple projects simultaneously
• 1-2 years of experience creating, deploying, and updating websites using HTML/CSS and image editing software
• 2+ years of project management, client management, or similar experience
• Curious and able to work ambiguously to solve complex problems, often through self-education
• Excellent written, verbal, and project management skills
• Ability to work cross-functionally in a dynamic environment
• Ability to follow through on tasks promptly with precision, using independent judgment to accomplish goals
• Must be eligible to work in the United States

Responsibilities

• Initiate and manage customer relationships through website onboarding from start to finish (successful launch of the website)
• Work on multiple high-priority projects simultaneously while delivering exceptional customer service
• Schedule consultations and meetings with clients to gather requirements, settings, deliverables, etc. and follow up with clients as needed to ensure website implementation stays on track
• Coordinate and work alongside AutoVitals Trainers to ensure internal and client communication is clear at all times
• Use AutoVitals’ website builder tool to input client information and set up website design including images, content, and customize elements as needed (HTML/CSS required)
• Understand and articulate website best practices for AutoVitals websites to provide consultative suggestions with clients, using data and analytics to make informed decisions and recommendations
• Consistently QA work done by yourself and by others, showing pride and ownership of the final website product
• Upon successful launch of a client website, transition the client relationship to the ongoing account management team

Preferred Qualifications

Proficiency using Salesforce, Zoom, Slack, Zendesk, Jira, Google Calendar, or equivalent

Benefits

• Medical/Dental/Vision
• Flexible Spending Account
• 401K Match
• Flexible PTO
• Salary Range Transparency