Summary

Join an organization that has been transforming lives for over 40 years! As a Christian non-profit, Prison Fellowship trains and inspires churches and communities to support the restoration of those affected by incarceration. We equip correctional leaders, volunteers, and incarcerated men and women to make prisons more rehabilitative places; we advocate for a more restorative criminal justice system; and we collaborate with churches and local service providers to support former prisoners, their families, and their communities.

Requirements

5-8 years of overall IT experience with a focus on SaaS platforms and cloud technologies
3-5 years of direct experience in SaaS system management or administration including implementation, integration, and optimization of SaaS applications
1-3 years of leadership or managerial experience, overseeing technical teams or SaaS-related projects
Bachelor's degree in computer science/engineering/IT or a related field, or equivalent experience
Proven expertise in managing various SaaS platforms and systems including Azure DevOps, Jira, Wrike, Smartsheet, Airtable, Formstack, FormAssembly, Jotform, Square Commerce, Zapier, Workato, Make, Qualtrics, PaperSurvey,, SurveyMonkey, Zoom, and WordPress
Demonstrated experience in a variety of SaaS management systems, building user applications using LCAP tools, and Microsoft Sharepoint Site Administration
Understanding of access control configuration, messaging platforms such as Mailchimp, databases/data integration, and MS Powerautomate (or similar tools)
Experience understanding business requirements and translating them into solutions in SaaS systems
Experience working with engineering teams
Practical experience working with Agile and Waterfall environments
Excellent communication skills

Responsibilities

Maintain an active relationship with Jesus Christ and support the ministry through prayer and actions
Manage the day-to-day operations of SaaS platforms, ensuring they run smoothly and meet performance expectations
Ensure that SaaS platforms integrate seamlessly with other systems and that they are optimized
Provide operations and request management support

Benefits

Health insurance
Retirement benefits
Paid time off
Remote work, flexible hours
Life and disability insurance
Bonuses and incentives
Professional development opportunities
Wellness programs
Family and parental leave

Prison Fellowship is hiring a SaaS Systems Manager