Sales Account Manager

Summary

Join CivicScience, a company that provides high-velocity consumer insights to leading brands, as a Sales Account Manager. This role focuses on nurturing client relationships, driving upsell opportunities, and creating compelling performance decks. The ideal candidate is analytical, a skilled storyteller, and possesses strong client-facing skills. Responsibilities include collaborating with ad sales, managing client relationships, identifying upsell opportunities, analyzing data, and creating data-driven presentations. The position requires 6+ years of experience in ad tech account management and strong analytical and communication skills. It's a remote role with flexible hours, offering various benefits.

Requirements

• 6+ years in account management within the ad tech industry, including a proven track record of managing and growing client accounts
• Consultative approach to client management with a focus on solving challenges and driving value
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights
• Exceptional communication and presentation skills with experience crafting compelling narratives through performance decks
• Superior organizational and time management skills
• Proficiency in Google Workspace products, Hubspot, Salesforce, and other ad tech

Responsibilities

• Collaborate with ad sales to create inspiring, tailored proposals and pitches
• Understand client need to develop strategies that showcase our ad tech's value
• Track proposal outcomes to refine future strategies
• Stay up-to-date on ad tech trends and competitors for cutting-edge approaches
• Serve as the primary contact, building trust and long-term client partnerships
• Conduct regular client check-ins and quarterly reviews with performance insights
• Translate client needs into customized advertising solutions
• Address concerns quickly to ensure high satisfaction and retention
• Identify upsell/cross-sell opportunities to drive revenue
• Work with Director of Client Engagement to maximize client investment
• Create data-driven decks with campaign insights and actionable recommendations
• Analyze data to track KPIs, identify trends, and optimize campaigns
• Use research and brand lift studies to enhance client value
• Partner with internal teams for seamless campaign execution
• Share client feedback to inform product and strategy development
• Develop templated materials (case studies) to scale solutions

Preferred Qualifications

Background in marketing research, brand lift studies, or ad campaign measurement, a plus

Benefits

• Company paid medical, dental, and vision premiums for you and your legal dependents
• Company paid life insurance plus short- & long-term disability coverage
• Flexible spending accounts for medical and dependent care
• Employee assistance programs
• Unlimited PTO
• 401(k)
• Travel and educational opportunities