Sales Account Manager

Summary

Join MasteryPrep as an Account Manager and become a vital link between educators and the resources that empower student success. You will focus on contract renewals and upselling opportunities with school district partners, ensuring their needs are met and identifying ways to enhance their experience with MasteryPrep's offerings. This role demands building strong relationships, understanding customer needs, and crafting tailored solutions. You will collaborate with internal teams, monitor customer satisfaction, and provide valuable market insights. MasteryPrep offers a fast-paced, mission-driven environment where you can make a real difference in education. The position requires a Bachelor's degree or equivalent experience and proven success in inside sales.

Requirements

• Bachelor’s degree (Business, Sales or other related field) or equivalent combination of education and experience
• 2+ years of successful experience in inside sales, with a proven track record of securing renewal business
• Strong persuasion, negotiation, and consultative selling abilities
• Skilled at building and maintaining professional relationships with customers and internal stakeholders
• Excellent verbal and written communication and listening skills
• Proficient in relevant computer applications (Microsoft Office 365)
• Valid driver's license
• Willingness to travel occasionally
• Currently located in the Baton Rouge, LA area

Responsibilities

• Build and maintain relationships with existing customers
• Identify upsell and cross-sell opportunities within current accounts
• Understand customers’ needs deeply to identify new areas where our products and services can add value
• Renew contracts and ensure customer retention
• Own the timeline of pivotal events throughout the customer journey
• Monitor customer satisfaction metrics and proactively address any concerns
• Collaborate proactively within the Sales team, and with Product, Marketing, Support and Instruction to ensure customer success
• Relay feedback and market insights from customers back to our product and marketing teams
• Record sales activities, client interactions, and other relevant data to inform future strategies and decisions

Preferred Qualifications

• Account management experience
• Customer service experience
• Education experience
• Experience with Salesforce or comparable CRM tool
• Experience with Gainsight or comparable customer success software

Benefits

• $70,000 base salary
• Additional variable compensation up to $70,000 based on renewal quotas
• Employee benefits eligibility (health, disability, AD&D, life insurance)
• Optional dental and vision coverage
• Matching 401k
• Paid time off
• Generous paid holidays
• Ability to work remote
• Company paid cell phone
• Company supplied laptop