Sales Account Manager

Summary

Join our Strategic Accounts team as an Account Manager and be responsible for ensuring smooth operations of existing install base accounts, providing exceptional support, and maintaining long-term relationships.

Requirements

• Bachelor's degree in business, Engineering, or a related field
• Proven experience in account management or customer success, preferably in the robotics or industrial automation industry
• Strong understanding of industrial automation technologies and their applications
• Excellent communication, negotiation, and relationship-building skills
• Ability to manage multiple projects and clients simultaneously
• Self-motivated with a results-oriented mindset and the ability to work independently
• Proficiency in CRM software and Microsoft Office Suite
• Willingness to travel as needed

Responsibilities

• Serve as the primary point of contact for assigned existing accounts, ensuring smooth operations and high levels of customer satisfaction
• Build and maintain strong relationships with customers, understanding their needs and providing timely support
• Collaborate with internal teams to ensure the successful delivery of products and services
• Provide technical support and product demonstrations to customers, ensuring they understand and can maximize the use of our technology
• Proactively identify opportunities to upsell or expand services within existing accounts, contributing to revenue growth
• Monitor and report on account performance metrics, ensuring that customer expectations are met
• Address any issues or challenges that arise, coordinating with relevant teams to resolve them effectively
• Attend industry events and trade shows to stay informed about industry trends and promote our products and services

Preferred Qualifications

• Experience in providing technical support or product demonstrations within the industrial automation sector
• Familiarity with project management tools and methodologies
• Understanding of robotic systems and their applications in industrial settings