Remote Sales Agent

Summary

The job is for a Sales Agent at Exoticca, a fast-growing travel company. The role involves handling English and Spanish calls from the North American market, identifying customer needs, making recommendations, and achieving company targets. Previous sales experience is required, and fluency in English is essential.

Requirements

• Previous sales experience and a proven track record of success
• Ability to interact, communicate and negotiate effectively
• A can-do spirit: you are coachable, highly motivated and driven to succeed
• High flexibility and schedule adaptation: you can work polyvalent schedules, including evenings, weekends, and holidays
• Fluency in English; we have a special interest in multilingual talents, mainly in the markets we operate: Germany, France, Spain, Mexico, UK, US, CA, etc

Responsibilities

• Handle requests from customers, identify their needs, make recommendations, and review the benefits of an Exoticca experience
• Apply best practices to identify consumers’ budget, timeline, and decision-making processes with a high-end delivery
• Deal with occurring requests, complaints, reviews or refunds
• Demonstrate strong knowledge of our products and packages
• Maintain operation integrity by following policies and procedures
• Maintain individual goals and achieve company targets

Preferred Qualifications

• Previous contact center experience in the Travel industry (2 years)
• Degree in Hospitality, Travel, Tourism or any relevant field
• Knowledge of Salesforce, Amadeus or other CRM's
• Sound knowledge of travel trends

Benefits

• Competitive compensation package
• Highly ambitious commissioning plan
• Flexible compensation management for diet, transportation, private health insurance with Cobee
• Travel packages at reduced prices!
• Unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks
• Referral bonus, if you bring people as talented as you
• Becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!