Sales And Operations Associate

Summary

Join ResumeWriter.sg's dynamic team as a Sales and Operations Associate! This 100% remote role within the Business & Sales Operations group focuses on managing sales and order processing for the APAC business unit. You will handle client sales calls, coordinate internal teams, answer client queries, assign cases to writers, and monitor client-writer interactions. The position requires CRM system knowledge, data analysis skills, excellent communication, adaptability, and customer service/sales experience. Familiarity with the HR industry is a plus.

Requirements

• Knowledge of CRM systems, data analysis, and forecasting
• Excellent written and verbal communication skills
• Ability to learn and adapt to new processes and technologies
• Experience with customer service or sales

Responsibilities

• Completing client sales phone calls
• Coordination between internal service delivery teams
• Answering client queries on our paid packages and processes via calls and email
• Assigning CV writing cases to suitable writers based on specialization
• Monitoring client-writer interaction to ensure the case proceeds successfully

Preferred Qualifications

HR industry knowledge