Sales Caller

Summary

Join Wing and redefine the future of work! We are seeking a remote Sales Caller to immediately join our team and contribute to our mission of building world-class teams for companies globally. This role involves reaching out to customers, qualifying leads, managing appointments, handling collections, executing surveys, addressing support tickets, and collaborating with internal teams. The ideal candidate possesses excellent communication and organizational skills, sales experience, and familiarity with various technologies. We offer competitive compensation, comprehensive benefits, and opportunities for career growth.

Requirements

• High school graduate or of any certificate course
• Minimum 1 year of sales experience and proven ability to meet and exceed sales quotas and successfully manage customer relationships
• Excellent English communication skills, both written and verbal (at least C1 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details
• Able to work on a graveyard shift
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Responsibilities

• Reach out to customers to provide information about products or services, sell offerings, or solicit donations
• Qualify leads over the phone and insert the respective information into a CRM system
• Coordinate and follow up on customer appointments and rescheduling
• Make collection calls, resolve debts, and update customer payment information following detailed phone scripts
• Execute and monitor customer surveys, compiling the results in a datasheet report
• Address support tickets, troubleshoot issues, and resolve customer concerns
• Collaborate with internal teams to align lead generation efforts with overall sales strategy
• Ad hoc tasks

Benefits

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay