Sales Development Representative

Summary

Join dbt Labs as one of their first SDRs in Costa Rica and be at the forefront of their global sales operations. You will drive operational excellence within the sales development process, streamlining lead generation and ensuring smooth workflows. Leverage your analytical skills to equip the sales team with the right tools and insights. This role focuses on lead qualification, sales tool management, data analysis, sales outreach, and mastering business systems like SQL and dbt. The ideal candidate has 1+ years of experience in a relevant field, strong communication skills, and an analytical mindset. This is a remote position with excellent benefits.

Requirements

• Have 1+ years of experience in sales development, sales operations, or a customer-facing role with a strong understanding of sales processes
• Be a strong communicator (verbal and written) and collaborate well in a fast-paced environment
• Have an analytical mindset and can quickly identify trends or inefficiencies in sales operations to drive improvements
• Be values-oriented, and share our company values

Responsibilities

• Lead Qualification & Handoff: Qualify inbound leads and effectively manage outbound outreach, ensuring smooth handoffs of qualified leads to Sales Directors and Account Executives
• Sales Tool Management: Ensure our CRM (e.g., Salesforce) and other sales tools are being used effectively to track lead progression, and help troubleshoot any operational issues
• Data Analysis & Reporting: Monitor key sales metrics, assist with reporting, and provide insights on pipeline health to support data-driven decision-making
• Sales Outreach: You will engage with our community and provide support to our chatbot, interacting with customers, users and potential leads
• Business systems: Become an expert in SQL, dbt, and enterprise data operations
• Manage Live Chat: Interact with prospects live on the dbtlabs.com website

Preferred Qualifications

• Have previous experience working in sales operations or process optimization roles
• Have a strong understanding of sales performance metrics, pipeline management, and reporting
• Have experience working with analytics, BI tools (e.g., Tableau, Looker), SQL or sales automation tools
• Have worked in a high-growth or fast-paced sales environment where process improvement and scalability were key priorities

Benefits

• Unlimited vacation time with a culture that actively encourages time off
• 401k plan with 3% guaranteed company contribution
• Comprehensive healthcare coverage
• Generous paid parental leave
• Health & wellness stipend
• Flexible stipends for: Home office setup
• Learning and development
• Office space