Sales Development Representative

Summary

Join Grafana Labs' Sales Development team as a Sales Development Representative and be at the forefront of our Go-to-Market strategy. You will manage inbound sales processes, responding to leads and understanding customer needs. Responsibilities include crafting email and social media outreach strategies, building client relationships, and identifying key decision-makers. You will maintain a strong understanding of competitors and industry trends, making autonomous decisions within a collaborative team. Success in a non-sales goal-oriented environment is desired. The role requires fluency in English and French, and a positive attitude. Compensation includes equity and a bonus (if applicable).

Requirements

• Located in Spain
• Fluent in English and French (written and spoken)
• Maintain a positive attitude in the face of criticism, rejection, or failure
• Proven history of following through with goals and commitments
• Quick learner, able to take initiative, excellent at problem solving
• Insatiable sense of curiosity, always questioning and digging deeper for answers
• Able to think strategically and tactically
• Demonstration of success in a non-sales goal-oriented environment

Responsibilities

• Using, email, phone and social media, you will manage the initial sales process, including responding to inbound leads/tickets, understanding the customer's needs, identifying key client decision-makers, cross-selling opportunities and when is the right time to involve an Account Executive
• Create and evolve customized email and social media strategies for outreach to prospects
• Build rapport and long-term relationships with users and community members
• Maintain a solid understanding of competitors, open source ecosystem, and industry trends
• Be comfortable making decisions and working as an autonomous member of a collaborative team
• Maintain speedy follow-up on inbound inquiries, responding to user requests within 2 business hours
• Solve problems for Grafana users by leveraging discovery, collaboration, and research skills

Benefits

• Equity
• Bonus (if applicable)