Sales Engagement Consultant

Summary

Join AlphaSense as a Sales Engagement Consultant/Product Specialist and become a key player bridging sales, customer success, and technical support. You will build client relationships, provide technical expertise, and drive product adoption. Your deep client interaction will inform future product development. This role involves handling customer support inquiries, ensuring customer health through training and consultations, and contributing to sales initiatives. You will also generate valuable content and provide product feedback. The ideal candidate is a client-facing professional with strong communication, technical aptitude, and time management skills.

Requirements

• Be a client-facing professional with a superior ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality
• Be a skilled communicator who can engage at any level of an organization
• Be an energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
• Be eager to learn
• Be able to distill and explain complex issues in simple terms
• Be intrinsically motivated with the ability to contribute to a dynamic and entrepreneurial team culture
• Possess strong time management and task prioritization skills

Responsibilities

• Field support calls, emails, and chats, locally resolving as much as possible
• Port tickets out to appropriate teams when needed and retain your position as the customer’s point person through resolution
• Work hand in hand with account management, speaking with and visiting users to provide training, customizations, and product consultations
• Assist sales in product pitches and demos
• Run trial training calls, making the ability to overcome common objectives and communicate our value proposition essential to success
• Identify content that our customers are likely to care about, and package it for distribution by sales and account management
• This content should come in the form of timely searches/trends in the market that can be used for demos or email distribution
• Field feedback and identify product opportunities, and relay that information across the organization (account management, account executives, product, management)

Benefits

• Base Compensation Range: $70,000-$90,000
• Performance-based bonus
• Equity
• Generous benefits program