Sales Engineer

Summary

Join BigCommerce, a leading ecommerce platform, as a Sales Engineer and play a pivotal role in driving sales growth. You will collaborate closely with Account Executives, providing product demonstrations, solution recommendations, and technical expertise to prospects. This high-impact position requires educating the sales team on best practices and acting as a product evangelist. You will conduct needs analyses, gather requirements, and develop custom solutions with partners. Success in this role demands strong technical skills, excellent communication, and the ability to work effectively with various teams. BigCommerce offers a dynamic work environment and opportunities for career growth.

Requirements

• 2+ years Sales/Solutions Engineering experience in a relevant market
• Strong knowledge of web technologies including HTML, CSS, JavaScript, React, Next.js, and JSON
• A history of working with RESTful APIs and popular API clients, such as Postman
• SaaS sales experience with comprehension of the milestones associated with a software sales cycle
• Comfortable with consultative presentation to C-level business executives as well as detailed, in-depth discussions with a technical audience
• Experience with commerce solutions and applications including POS, product catalogs, order management, ERP and payment gateways
• Charismatic and energetic self-starting personality
• Ability to collaborate with and motivate multiple groups toward accomplishing a task
• Experienced in solution architecting, project scoping and product demonstration skills
• Strong verbal, presentation, written, and organizational skills with a passion for winning

Responsibilities

• Educate prospects on BigCommerce solutions using a consultative, best-practices approach, including analysis and analytics to match prospect’s business and technical requirements
• Conduct needs analysis and technical scoping sessions with prospective customers to gather and document key requirements
• Become fluent in competitive positioning and be effective in differentiating BigCommerce
• Provide pre-sales technical consulting to Sales staff by participating in online demonstrations, conference calls and site visits with our Account Executives
• Document all customer questions to ensure immediate follow-up on all outstanding issues
• Become a trusted advisor and the voice of our prospects and partners to Sales and Marketing teams
• Work closely with the Account Executives to respond to proposals and RFP’s to ensure that all technical information and recommendations address client’s requirements
• Support our partner ecosystem, including Design and Technology partners, in developing custom solutions to meet prospect needs
• Collaborate with Product Management, Engineering, Client Services, and Marketing teams to ensure that newly released features are understood and continue to strengthen our value proposition
• Lead initiatives to facilitate smoother and faster sales cycles as well as higher win rates
• Ability to travel up to 25% of the time, for usually 1-2 days per visit to support prospects, partners and industry events

Preferred Qualifications

Sales methodology and Solution selling training

Benefits

• Targeted salary range $115,000 — $195,000 USD
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