Sales Engineer

Summary

Join LiveAction, a company offering Network Intelligence platforms, as a Sales Engineer. You will engage with customers and partners to enhance go-to-market opportunities, leveraging your understanding of the partner landscape and technical capabilities. This role involves pre-sales and post-sales support, including demonstrations, training, and addressing customer inquiries. You will assist in developing partners, defining customer technical problems, and developing best practices. Responsibilities include defining solutions, articulating LiveAction's benefits, and developing proposal competencies within partners. You will also support software development tasks and marketing efforts, while maintaining strong customer relationships and logging progress in Salesforce. The position requires significant travel.

Requirements

• Five or more years of Enterprise sales experience, preferably in network performance management solutions
• Bachelor’s degree in Computer Science, Electrical Engineering or equivalent; MS preferred
• Ability to research and demonstrate solutions ROI for the partner and LiveAction
• Positive can-do attitude, driven, reliable, trustworthy, intelligent, and team player
• Ability to work effectively as part of a team in a virtual office environment
• Excellent relationship building and creative technical consultative selling skills
• Excellent written and oral communication presentation skills, including ability to orally answer questions clearly and succinctly
• Proven track-record of sales engineering, sales engineering, customer support, and network engineering
• Technical skills required include knowledge or expertise in: Switching / routing setup, configuration, protocols, and use
• Application aware networks
• Network management, quality of service monitoring and configuration
• NetFlow, FNF, IPFIX, Medianet, network security, and Wireless
• Able to travel approximately 40-50% of the time

Responsibilities

• Participate in product pre-sales engineering tasks including customer demonstrations, and evaluations
• Participate in product post-sales support tasks including product turn up, training, and answering customer inquiries
• Assist in developing partners to define the customer’s technical business problems
• Develop best practices for end customers and channel partners to refine and research technical requirements
• Define solutions and articulate the benefits of LiveAction solutions versus the competition
• Learn the technical elements of proposal development and work with partners to build/expand their own ability to do so
• Develop the proof of concept and demonstration competencies within the partners
• Support software development engineering tasks, including customer product feature feedback, requirements definition, beta testing, and documentation review
• Support the development of the marketing product promotion collateral
• Develop and maintain positive and lasting customer relationships
• Log progress and action items using Salesforce.com
• Participate in industry events/tradeshows

Preferred Qualifications

Ideal candidate has expert level understanding of communications networking operation and a broad scope of knowledge relating to networking technologies, engineering guidelines, industry best practices and market solutions.  CCNP or CCIE certification a plus

Benefits

• A Professional Development Budget
• Dedicated Wellness Days and Wellness Week
• A Lifestyle Spending Account
• An Employee Recognition Program