Remote Sales Engineer

Summary

Join our team as a Sales Engineer and play a crucial role in supporting the Sales team throughout the sales cycle, promoting the functional & technical features and benefits of the Granicus platform suit. You will be instrumental in developing existing accounts and acquiring new client accounts by demonstrating our products at pre-sales and post-sale meetings.

Requirements

• A self-motivated technology enthusiast with a proven track record in software sales
• Relish the dynamic atmosphere of a technical organisation with a rapidly expanding customer base
• An understanding of the market and an ability to position our products against the competition
• Strong verbal, presentation, and professional written communications skills for tender responses are a must
• Strong ability to quickly comprehend and explain technical concepts in simple, effective terms to a non-technical audience
• Ability to translate technical and business requirements into deliverable solutions
• Ability to collaborate with multiple teams to demonstrate a tailored value proposition i.e -development, consultants, project team and customer success
• Track record of continuous learning and solution-finding
• Ability to apply solutions, technology and products to a business opportunity
• Strong organisational, communications and teamwork skills
• Knowledge of Local Government, Central Government, or wider public sector preferable
• Knowledge of customer services environments preferable
• Knowledge and experience in cloud-based or SaaS platforms
• Knowledge and experience of CRM, E-forms, Web Portals, CMS, Engagement/Consultation Tools, or email communication tools preferable
• An understanding of system integrations and databases
• Bachelor's Degree and/or equivalent business or technical education required
• Two or more years of pre-sales experience is mandatory

Responsibilities

• Support the Sales team throughout the sales cycle to promote the functional & technical features and benefits of the Granicus platform suit
• Learn the full suite of the Granicus platform and grow into the role of Sales Engineer
• Assist the sales team in the qualification of customer needs and pre demo requirements analysis
• Develop and deliver effective demonstrations of Granicus solutions that convey how they will contribute to achieving client goals
• Build custom demonstrations and proof of concepts (POC) against client requirements
• Support the sales and marketing teams at customer events
• Support the sales team with functional & technical qualifications, acting as a bridge with internal teams where required
• Contribute to formal tenders, providing written responses to functional & technical questions in Requests for Information (RFI), Requests for Proposal (RFP), Pre-qualification questionnaires (PQQ), Invitations to Tender (ITT) and other tender process stages
• Support the configuration and management of the pre-sales environments across our product suit to ensure they positively demonstrate all features and benefits
• Support the development and maintenance of our response knowledge base
• Product documentation and videos
• Help support the training and enablement of new sales team members
• Help create reports and dashboards within the internal CRM