Sales Engineer

Summary

Join ScienceLogic as a Senior Solutions Engineer and leverage your expertise in pre-sales and AIOps to revolutionize IT operations for enterprise clients. Collaborate with Global System Integrators (GSIs) to design, showcase, and implement our innovative AIOps platform. Develop tailored technical presentations, demos, and proof-of-concept engagements. Create detailed technical responses to RFPs and design logical and physical architecture diagrams. Act as a trusted advisor to GSI stakeholders, driving the creation of reusable solution assets and leading technical workshops. Engage in verticalization discussions and partner with internal product teams to enhance the platform. Extensive travel is required to engage with GSI partners and customers. This role requires a minimum of seven years of experience in technical pre-sales and a bachelor's degree in a related field.

Requirements

• Proven experience in technical pre-sales, solution engineering, or a similar role, with a focus on GSI partnerships
• Expertise in AIOps, observability tools, and ITSM platforms such as ScienceLogic, LogicMonitor, Splunk, Dynatrace, or ServiceNow
• Strong understanding of cloud technologies (AWS, Azure, GCP), containerization, and DevOps practices
• Exceptional communication and presentation skills, with a talent for simplifying complex concepts and delivering impactful demonstrations
• A track record of driving large enterprise opportunities by building technical credibility and trust
• Experience in creating technical assets such as templates, demo scripts, FAQs, and training content
• Strategic thinker with a hands-on ability to architect solutions and extend platform capabilities to meet unique requirements
• Minimum of 7 years of experience in technical pre-sales, solution engineering, or a similar role, with a focus on GSI partnerships
• Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree preferred
• Passion for technology and its role in transforming IT operations
• Knowledge of: UNIX, TCP/IP, SNMP, XML, ODBC, Syslog, SSH, ITIL, Python

Responsibilities

• Serve as a trusted technical advisor and subject matter expert, collaborating with GSIs to design and showcase the transformative potential of our AIOps platform
• Develop and deliver tailored technical presentations, demos, and proof-of-concept (PoC) engagements that highlight the platform’s capabilities and value
• Create detailed technical responses to RFPs, aligning solutions with specific customer requirements and GSI service frameworks
• Design logical and physical architecture diagrams to articulate how the platform integrates within complex enterprise environments
• Develop competitive analysis and product comparison documents to demonstrate the platform’s strengths and differentiators
• Articulate clear and compelling value propositions for the platform, tailored to GSI and customer needs
• Act as a trusted advisor to GSI stakeholders, helping them identify, architect, and position AIOps solutions that address enterprise challenges
• Collaborate with GSI technical teams to design scalable solutions and demonstrate how the platform can be extended to meet unique customer requirements
• Drive the creation of reusable solution assets, including templates, demo scenarios, and technical playbooks, aligned with IT operations and GSI-led services
• Lead technical workshops and enablement sessions to build expertise among GSI teams
• Engage in verticalization discussions, creating industry-specific use cases and solutions tailored to GSI and customer requirements
• Drive conversations around integrating platform capabilities with emerging technologies like GenAI to deliver cutting-edge solutions
• Partner with internal product teams to share feedback from GSI engagements and influence platform enhancements
• Represent the company at GSI and industry events, showcasing technical leadership and building relationships with key stakeholders
• Ready to travel extensively to engage with GSI partners and customers, ensuring seamless technical collaboration

Preferred Qualifications

• Knowledge of ServiceNow ITSM, ITOM, Python and PHP
• Familiarity with creating vertical-specific solutions and leveraging GenAI capabilities to address modern IT challenges
• Proactive and self-motivated, with the ability to manage priorities in a dynamic environment