Sales Engineer

Summary

Join ScienceLogic as a Sales Engineer and revolutionize IT operations with our state-of-the-art AIOps platform. Partner with Managed Service Providers (MSPs) to deliver AI-driven insights and automation to enterprise clients. You will serve as a trusted technical advisor, designing and showcasing the platform's capabilities. This role requires at least seven years of pre-sales experience in network monitoring/management or cloud services and expertise in AIOps and related technologies. You will develop technical presentations, responses to RFPs, and solution architectures. Extensive travel is required to engage with MSP partners and customers.

Requirements

• Proven experience in technical pre-sales, solution engineering, or a similar role, with a focus on GSI partnerships
• Expertise in AIOps, observability tools, and ITSM platforms such as ScienceLogic, LogicMonitor, Splunk, Dynatrace, or ServiceNow
• Strong understanding of cloud technologies (AWS, Azure, GCP), containerization, and DevOps practices
• Exceptional communication and presentation skills, with a talent for simplifying complex concepts and delivering impactful demonstrations
• A track record of driving large enterprise opportunities by building technical credibility and trust
• Experience in creating technical assets such as templates, demo scripts, FAQs, and training content
• Strategic thinker with a hands-on ability to architect solutions and extend platform capabilities to meet unique requirements
• Minimum of 7 years of experience in technical pre-sales, solution engineering, or a similar role, with a focus on MSP partnerships
• Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree preferred
• Passion for technology and its role in transforming IT operations
• Knowledge of: UNIX, TCP/IP, SNMP, XML, ODBC, Syslog, SSH, ITIL, Python

Responsibilities

• Serve as a trusted technical advisor and subject matter expert, collaborating with GSIs to design and showcase the transformative potential of our AIOps platform
• Develop and deliver tailored technical presentations, demos, and proof-of-concept (PoC) engagements that highlight the platform’s capabilities and value
• Create detailed technical responses to RFPs, aligning solutions with specific customer requirements and partner service frameworks
• Design logical and physical architecture diagrams to articulate how the platform integrates within complex enterprise environments
• Develop competitive analysis and product comparison documents to demonstrate the platform’s strengths and differentiators
• Articulate clear and compelling value propositions for the platform, tailored to service provider and customer needs
• Act as a trusted advisor to MSP stakeholders, helping them identify, architect, and position AIOps solutions that address enterprise challenges
• Collaborate with MSP technical teams to design scalable solutions and demonstrate how the platform can be extended to meet unique customer requirements
• Drive the creation of reusable solution assets, including templates, demo scenarios, and technical playbooks, aligned with IT operations and MSP-led services
• Lead technical workshops and enablement sessions to build expertise among MSP teams
• Engage in verticalization discussions, creating industry-specific use cases and solutions tailored to service providers and customer requirements
• Drive conversations around integrating platform capabilities with emerging technologies like GenAI to deliver cutting-edge solutions
• Partner with internal product teams to share feedback from MSP engagements and influence platform enhancements
• Represent the company at MSP and industry events, showcasing technical leadership and building relationships with key stakeholders
• Ready to travel extensively to engage with MSP partners and customers, ensuring seamless technical collaboration

Preferred Qualifications

• Knowledge of ServiceNow ITSM, ITOM, Python and PHP
• Familiarity with creating vertical-specific solutions and leveraging GenAI capabilities to address modern IT challenges
• Proactive and self-motivated, with the ability to manage priorities in a dynamic environment